18
English
Error
code
Problem Possible solution
05 There is air in the water
circuit.
Restart the machine by switching it off and on again. If this
works, dispense 2-3 cups of hot water. Descale the machine
if you have not done so for a longer period of time.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
Remove the AquaClean filter and try again to brew a coffee.
If this works, make sure that the AquaClean filter is prepared
properly before you place it back. Put the AquaClean filter
back into the water tank. If this still does not work, the filter
might be clogged and needs to be replaced.
11 Machine needs to
adjust to room
temperature
Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature.
Switch off the machine for 30 minutes and switch it on
again. If this does not work, contact the Consumer Care
Center in your country. For contact details, see the warranty
leaflet.
14 The machine is
overheated.
Switch the machine off and switch it back on again after 30
minutes.
19 The machine is not
connected to the wall
socket properly.
Make sure that the small plug of the power cord is properly
connected to the socket on the back of the machine.
Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine.
Support videos and a complete list of frequently asked questions are available on
www.philips.com/coffee-care. If you are unable to solve the problem, contact the Consumer Care
Center in your country. For contact details, see the warranty leaflet.
Problem Cause Solution
There are some coffee
residues inside my new
coffee machine.
This machine has been tested
with coffee.
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely
new.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the
internal system directly into the
drip tray.
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place
a cup under the dispensing spout to
collect rinsing water that comes out of
it.
The 'empty coffee
grounds container' icon
remains on.
You emptied the coffee
grounds container while the
machine was switched off, or
placed it back too fast.
Always empty the coffee grounds
container while the machine is
switched on. Remove the coffee
grounds container, wait at least 5 sec.
and then insert it again.
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