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Problem Cause Solution
The AquaClean water filter is
clogged.
Replace the AquaClean water filter
every 3 months. A filter that is older
than 3 months can become clogged.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
The brew group is dirty. Remove the brew group and rinse it
under the tap (see 'Cleaning the brew
group under the tap').
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a pipe cleaner or needle.
The pre-ground coffee
compartment is clogged
Switch off the machine and remove
the brew group. Open the lid of the
pre-ground coffee compartment and
insert the spoon handle into it. Move
the handle up and down until the
clogged ground coffee falls down (Fig.
28).
The machine circuit is blocked
by limescale.
Descale the machine with Philips
descaler. Always descale when the
machine prompts you.
The milk does not froth. LatteGo is assembled
incorrectly.
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click') (see 'Assembling
LatteGo').
The milk container and/or
frame of LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in
the dishwasher.
The type of milk used is not
suitable for frothing.
Different types of milk result in
different amounts of froth and
different froth qualities. We have
tested the following milk types which
proved to deliver a good milk froth
result: semi-skimmed or full-fat cow's
milk and lactose-free milk.
Milk is leaking from the
bottom of the LatteGo
milk container.
The frame and the milk
container are not assembled
properly.
First insert the top of the milk
container under the hook at the top of
the frame. Then press home the
bottom part of the milk container. You
hear a click when it locks into place.
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