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About Getting started Daily use Options Tinnitus Warnings More info
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid (MNR T R only) / Replace the battery (MNR T only)
Dead battery Contact your hearing care professional (MNR T R only) / Replace the battery (MNR T only)
Clogged earpieces (dome, Grip Tip, or mold)
Clean mold
Hearing aid microphone muted
Intermittent or reduced
sound
Clogged sound outlet
Moisture Gently wipe the hearing aid and let it dry
Squealing noise
Hearing aid earpiece incorrectly inserted
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays eight beeps, four times consecutively, your
hearing aid needs a microphone service check
Contact your hearing care professional
Pairing issue with
smartphone
Bluetooth connection failed
1)
2) On your phone, turn Bluetooth OFF and ON again
3) Turn the hearing aid OFF and then turn it back ON
4) Pair your hearing aid again (for guidance, visit: hearingsolutions.philips.com/support/how-to-faq/)
Only one hearing aid is paired
Troubleshooting
MNR T R and MNR T
More info
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