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Troubleshooting guide
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)
Clean mold
Replace wax lter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mold or replace wax lter, dome, or Grip Tip
Moisture Gently wipe the hearing aid and let it dry
Hearing aid is out of power
Charge the hearing aid
Squealing noise
Hearing aid earpiece
inserted incorrectly
Re-insert the earpiece
Ear wax accumulated
in ear canal
Have ear canal examined by your doctor
Beeping
If your hearing aid plays
8 beeps, 4 times
consecutively, your hearing
aid needs a microphone
service check
Contact your hearing care professional
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