Problem Possible cause Solution
The ready to flash light
blinks orange and all 5
intensity lights blink as well.
The device needs to be reset. To reset the device take the plug out of
the socket, wait for 30 minutes to let the
device cool down. The device should
function normally again. In case it doesn't
work again, contact the Consumer Care
Center in your country.
The ready to flash light
does not light up white.
The device is not completely
in contact with your skin.
Place the device at a 90 degree angle on
the skin so that the integrated safety
system in in contact with your skin.
The device produces a
strange smell.
The light exit window or the
skin tone sensor is dirty.
Clean thelight exit window and the skin
tone sensorcarefully.
You have not removed the
hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The device doesn’t flash,
the fan is not switched on
and all 5 intensity lights
blink.
The attachment is not
attached properly.
Make sure you attach the attachment
completely. If necessary clean the
electronic contacts on the attachment.
The skin feels more
sensitive than usual during
treatment. I experience
discomfort when I use the
device.
The light intensity setting you
use is too high.
Check if you have selected the right light
intensity setting. If necessary, select a
lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
You treated an area for which
the device is not intended.
Never use the device on the following
areas: inner labia, anus, nipples, areolas,
lips, moles, freckles, tattoos,
piercings.inside the nostrils and ears,
around the eyes and near the eyebrows.
Men must not use it on the face and
neck including all beard growing areas
and whole genital area.
There is no glass filter in my
attachment.
This is normal. No action required: there is no filter in
the body and armpit attachments. Only
the facial, precision and bikini
attachments have a specialized filter.
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