Problem Possible cause Solution
The lamp is defective. Contact the Philips Consumer Care
Center.
The mains cord is damaged. If the mains cord is damaged, you
must have it replaced by Philips, a
service center authorized by Philips
or similarly qualified persons in order
to avoid a hazard.
The device makes a ticking
sound after disconnecting
the device from the wall
socket.
The timer is not in the off
position.
Turn the timer to the off position.
The device switches off
before the preset
treatment time has
elapsed and sometimes it
automatically switches on
again.
The cooling vents are blocked
and the device becomes too
hot.
Make sure the cooling vents are not
covered or blocked.
The fan is defective and the
device becomes too hot.
Contact the Philips Consumer Care
Center.
Specifications
Model PR3120
Rated voltage (V) and rated frequency (Hz) 220-240 V ~50-60 Hz
Rated consumed power/output power 300 W
Medical device classification IIa
Insulation class Class II
Ingress of water IP21
IR type A/B/C
Irradiance at 30 cm from the filter approx. 1000 W/m
2
Service life 5 years
Mode of operation Continuous
Net weight Approximately 2 kg
External dimensions 180x206x316 mm (LxWxH)
Infrared light
Tested according to IEC 60601-2-57:2011
Wavelength 700-3000 nm
Max output 1.2 kW/m
2
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