Philips S7788/55 - Troubleshooting Common Shaver Problems

- CC12 Philips Quick Clean Pod Cartridge 2-pack
- CC13 Philips Quick Clean Pod Cartridge 3-pack
- CC16 Philips Quick Clean Pod Cartridge 6-pack
Note: The availability of the accessories may differ
by country.
Troubleshooting
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Shaver
Problem Possible cause Solution
I cannot
connect the
shaver.
You have not
downloaded the
app.
Download the app.
Your shaver and
smartphone are
not paired yet.
Pair your shaver and
smartphone following the
instructions in the app.
The first pairing
attempt failed.
Unpair your shaver and
smartphone (see 'Unpair the
shaver and smartphone') and
try pairing them again (see
'Pair the shaver and
smartphone').
Your smartphone
cannot find your
shaver.
Make sure your smartphone is
equipped with Bluetooth 4.1
or higher.
Make sure Bluetooth is
activated on your shaver and
smartphone.
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