Philips Senseo Viva Cafe - Troubleshooting Guide; Common Operational Issues; Coffee Quality and Taste; Machine Maintenance Problems

Troubleshooting
Problem Solution
The CALC light
ashes.
You have pressed the cup button and the mug button
at the same time. This started the descaling cycle. If
you did not intend to start the descaling cycle, simply
press the on/o button to switch o the machine. If
you did intend to start the descaling cycle, do not
interrupt this cycle but let the machine operate until
the water reservoir is empty.
The CALC
light lights up
continuously after
descaling.
The descaling procedure has not been completed.
Perform the descaling procedure. Do not switch o
the machine during descaling.
Water continued
to ow from the
spout when I used
the machine for
the rst time.
The machine was performing the ushing cycle.
You have to place a bowl of 1.5 liters under the spout.
The light ring
around the on/o
button continues
to ash rapidly.
Make sure that there is enough water in the water
reservoir and that the water reservoir is placed
properly.
There is not enough water in the water reservoir
(i.e. above the MIN level if you want to brew 1 cup).
Check if the oat in the water reservoir is stuck. Empty
the water reservoir and shake it a few times to release
the oat. Clean the water reservoir with hot water and
some washing-up liquid or in the dishwasher.
I cannot open the
lid.
A temporary vacuum has developed under the lid.
Switch o the coee machine. Pull up the lever and
wait 24 hours before you open the lid. You may need
to use some force. Always make sure the pod holders
are clean and the sieve is not clogged to prevent a
vacuum.
The coee
machine produces
less coee than
before.
Check the pod holder. If the sieve is clogged, use a
washing-up brush to unclog the sieve. If you cannot
clean it properly with the washing-up brush, put the
pod holder in the machine and descale the machine
(see 'CALC').
Descale the machine (see 'CALC').
Water leaks from
the machine.
Make sure that you do not overll the water reservoir.
Check that you place the water reservoir on the
machine correctly.
Check the pod holder. If the sieve is clogged, use a
washing-up brush to unclog the sieve. If you cannot
clean it properly with the washing-up brush, put the
pod holder in the machine and descale the machine
(see 'CALC').
Make sure that the coee pod has been put properly
in the center of the pod holder.
In all other cases, contact the Philips Consumer Care
Center in your country.
I cannot close the
lid properly.
Check if a used coee pod is sticking to the water
distribution disk. If this is the case, remove the used pod.
Check if you used the correct pod holder. Use XL
pods in combination with the deeper mug pod holder.
The Senseo®
coee is not
strong enough.
Make sure that you place the coee pod properly in
the center of the pod holder and ensure the coee in
the pod is evenly distributed.
If you prefer a more robust avor, SENSEO® coee
pods with a stronger blend are available.
The Senseo®
coee is too
strong.
If you prefer a milder avor, SENSEO® coee pods
with a milder blend are available.
The coee is not
hot enough.
Preheat your cup or mug by brewing one cup or a
mug without a coee pod.
Descale the machine.
The coee
appears to have a
dierent taste.
You have not placed the pod correctly. Place the pod
in the center of the pod holder with the convex side
pointing downwards. Make sure that the coee in the
pod is distributed evenly and press the pod lightly
into the pod holder.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Center in your
country.
- Flush the coee machine with fresh water
before you use it for the rst time. This
causes the system to ll with water, which is
essential for the machine to work properly.
- Do not use the machine at a temperature
below 0 °C. Water left in the machine may
freeze and cause damage.
- Do not use the machine in combination with
water softeners based on sodium exchange.
- Descale your machine regularly. The machine
indicates when descaling is needed. Not
doing this will make your machine stop
working properly. In this case, repair is not
covered by your warranty.
- Never use a descaling agent based on
mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic
acid (e.g. vinegar). These descaling agents
may damage your coee machine.
- The machine is intended for normal
household use only. It is not intended for use
in environments such as sta kitchens of
shops, oces, farms or other work
environments, nor is it intended to be used
by clients in hotels, motels, bed and
breakfasts and other residential
environments.
Compliance with standards
This machine complies with all applicable standards and regulations
regarding exposure to electromagnetic elds.
The energy consumption of this machine in o mode is less than 0.5 Watt.
This means that this machine complies with European Directive 2009/125/
EC, which sets the ecological design requirements for energy-using
products.
Frost-free storage
If you already used the coee machine and have therefore already ushed
it with water, you may only use and store it in a frost-free place to prevent it
from becoming damaged.
Ordering accessories
To buy accessories or spare parts, visit www.philips.com/parts-and-
accessories or go to your Philips dealer. You can also contact the Philips
Consumer Care Center in your country (see the international warranty
leaet for contact details).
Warranty and support
If you need information or support, please visit www.philips.com/support
or read the international warranty leaet.
Recycling
- This symbol means that this product shall not be disposed of with
normal household waste (2012/19/EU) (Fig. 1).
- Follow your country‘s rules for the separate collection of electrical and
electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.