Troubleshooting
Philips Sonicare ProtectiveClean 6100
My Philips Sonicare toothbrush does not charge
The operational time for a fully charged toothbrush is generally between 2-3 weeks, based on
2, 2 minute brushing sessions per day. Is your Philips Sonicare toothbrush not charging? Use
these possible causes and solutions to try and solve this charging issue yourself.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare toothbrush.
The charger that came with your toothbrush may not be compatible with another Philips
Sonicare Toothbrush.
The DiamondClean and Sonicare 9900 Prestige series requires different chargers. Although the
chargers may look the same, they are not compatible. See the table below to check if you are
using the correct charger with your Sonicare Toothbrush.
Note: There are 2 charger models that are interchangeable and compatible across handles that
use 1 of these 2 chargers: HX6110 and HX6100
Toothbrush is not fully charged
Place your toothbrush handle on the charger. If you see the battery indicator light blinking, or if
you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare
Toothbrush for 24 hours.
If the flashing light turns off at some point during charging, this is normal.
Note: DailyClean 1100 HX34 models do not have a battery light. These toothbrushes beep twice
when placed on the charger to indicate they are charging.
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