My Philips Sonicare Toothbrush does not
charge
Is your Philips Sonicare Toothbrush not charging? Use these possible causes and solutions to try
and solve this charging issue yourself.
Handle is not fully charged
Place your handle on the charger. If you see the battery indicator light (below the modes)
blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your
Philips Sonicare Toothbrush for 24 hours.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.
Outlet is not working
Try another appliance on the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet.
My Philips Sonicare toothbrush makes loud noise
Philips Sonicare Toothbrushes use powerful vibrations which produce up to 31,000 brush strokes
per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.
Electric brushing
The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a
manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to
electric brushing.
Identify where the noise is coming from
Remove the brush head. Do you still hear the
same loud noise after removing the brush head?
If yes, the issue might be at the handle. Please contact us for further assistance.
If no, the issue might be at the brush head. Read along to try and solve this issue yourself
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