Brush head not well placed
Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A
small gap between the handle and the brush head is normal.
Counterfeit brush heads
Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We
recommend you to use genuine Philips Sonicare brush heads.
Brush head is worn
If you used the same brush head for more than three months, you might need to replace your
brush head. As brush heads wear out, they may start to produce more noise. We recommend
replacing the brush head every three months.
My Philips Sonicare toothbrush vibration is too
powerful
If your Philips Sonicare toothbrush vibration is too powerful, you can often solve this yourself.
Follow these simple steps.
Getting used to an electric toothbrush
An electric toothbrush works differently than an ordinary toothbrush. If you are a first user, take
some time to get used to your electric toothbrush. If you have sensitive gums, it can take up to 3
weeks to get used to an electric toothbrush.
Turn on Easystart to get used to your Philips Sonicare toothbrush.
Enable Easystart
Easystart helps you get used to electric tooth brushing by gently increasing the brushing power
during the first 14 brushing sessions. Use Easystart on your toothbrush for a less powerful
vibration.
Enable Easystart for your ProtectiveClean toothbrush
Place your ProtectiveClean toothbrush on the charger
Hold the power until you hear two beeps
Immediately release the power button after the two beeps.
Easystart is activated when you hear three beeps from low to high and lights will blink
green
Easystart is activated when you hear three beeps from high to low and lights will blink
orange
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