Philips Steam&Go - Troubleshooting Guide; Device Not Heating or Producing Steam; Heating and Steam Output Issues; Water Tank and Placement Problems

21
Problem Possible cause Solution
EN
The steamer
does not heat
up.
The steamer is not
plugged in properly
or not switched on.
Check if the mains
plug is inserted
properly and its wall
socket is working.
Check if the steamer
is switched on.
The steamer
does not
produce any
steam.
The steamer is not
plugged in properly
or not switched on.
Check if the mains
plug is inserted
properly and its wall
socket is working.
Check if the steamer
is switched on.
The steamer has
not heated up
suciently.
Let the steamer heat
up for 45 seconds
(steam-ready lights
up). The steamer is
ready to be used
when the light goes
o.
You have not
pressed the steam
trigger fully.
Press the steam
trigger fully for a few
seconds.
The water level in
the water tank is
too low.
Unplug the steamer
and rell the water
tank.
The water tank is
not in place.
Insert the water tank
properly.