EN27
WelcomeEye Connect 2 / Touch / V1
• No video recording • Absence of micro
SD card
• Videos can only be recorded when
there is a micro SD card in the
monitor
• Card format
unsuitable
• Type of micro SD card or SDHC mic,
no SDXC mic
• Unsuitable card
size
• 64MB min, 32GB max class 10
• Check recording mode (page 11)
• The strike plate
and gate motor are
controlled via the
monitor, not the RFID
• Programming error • Reset and resume the badge
programming procedure.
Reminder: short badge swipe =
electric control, long swipe = oating
contact control
• Poor image and/
or sound from the
smartphone*
• Stream problem • The stream must be at least 40Kb/s
• Modify the feed from the
application settings (change the
number of frames/second)
• The opening of the
electric strike plate
is controlled by the
application, but the
opening of the gate
is not*
• Conguration • In application settings, verify that
"code verr" = 2
Reminder: the command can only
be sent if a conversation via the
intercom is ongoing
• Electric strike plate or
lock does not work
• The electric strike plate or lock that
you install must be equipped with
a mechanical memory. The strike
plate current cannot exceed 1.1A.
• Directly connect the strike plate or
lock wires to terminals 7 and 8 on
the back of the panel (no polarity
to adhere to).
• The opening function can only be
used if the respective intercom
panel video is displayed.
• The WiFi reset is not
working
• network search
occupancy
• If the monitor is searching for a
network, it may not consider the
reset request. Go back and turn
o the monitor's WiFi (OFF). Turn it
back on (ON) and go back to "i" to
initiate the reset
* WelcomeEye Connect 2 only
Remember: Videos can only be recorded when there is a micro SD card in the monitor.
The photos and videos launched by the application are recorded on the smartphone.
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