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If the problem persists, contact you hearing care professional for
assistance.
Causes
Hearing aid not inserted correctly
into charger
Charger not connected to power
source
Hearing aid is not fully charged
Battery may need to be replaced
Causes
Charger Case RIC or
Mini Charger RIC is not connected
to power supply
Hearing aid not inserted correctly
into charger
Power Pack discharged
Problem
The indicator light on the hearing
aid is o when placed in the
charging inserts
Battery does not last the whole
day
Problem
Charging does not start (no power
pack used)
Charging does not start when
using Power Pack
17.2 Troubleshooting charger
What to do
Insert hearing aid correctly into charger (chapter 4)
Connect charger to external power supply
Charge hearing aid (chapter 4)
Contact your hearing care professional; a battery replacement may be
required
What to do
Connect charger to power fully or Power Pack (see section 4.2)
Insert hearing aid correctly into charger (chapter 4.1)
Charge Power Pack (chapter 4.2)
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