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6. Troubleshooting
Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earmold for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.
Crackling or buzzing noises
Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening or cracks) and contact your hearing care
professional if necessary for replacement.
Whistling
Check whether the earmold is correctly and firmly fitted.
If this is the case, but the problem persists, please consult
with your hearing care professional.
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