Phonak BTD500 User Manual

User Guide
Phonak ComPilot Air II

Phonak BTD500 Specifications

General

Brand	Phonak
Model	BTD500
Category	Hearing Aid
Language	English

Summary

1. Welcome

2. Getting to know your ComPilot Air II

2.1 Legend

Identifies and labels the device's buttons, inputs, and other components.

3. Getting started

3.1 Setting up the power supply

Guides users on attaching country-specific power adapters to the supply unit.

3.2 Charging the battery

Explains the procedure for charging the ComPilot Air II battery and its indicator lights.

3.3 Switching On and Off

Provides instructions on how to power the ComPilot Air II on and off.

3.4 How to wear

Details the correct method for wearing the ComPilot Air II for optimal use.

3.5 Sound demonstration

Guides users through a sound demonstration to test hearing aid functionality.

4. Phone calls using ComPilot Air II

4.1 How it works

Explains the ComPilot Air II's role as an interface for phone calls.

4.2 Initial pairing to a phone

Provides step-by-step instructions for the initial Bluetooth pairing process with a phone.

4.3 Connecting to your phone

Details how to establish a connection between the paired ComPilot Air II and phone.

4.4 Making a call

Guides users on how to initiate a phone call via the ComPilot Air II.

4.5 Accepting a call

Explains how to answer or reject incoming phone calls using the device.

4.6 Ending a call

Describes how to terminate an ongoing phone call.

4.7 Advanced phone options

Covers advanced call management features like rejecting calls.

4.8 Additional features

Details supplementary features such as caller ID and speed dial.

5. Streaming audio

5.1 Streaming audio via Bluetooth

Explains how to stream audio wirelessly from Bluetooth-enabled devices.

5.2 Streaming audio from TV

Guides users on streaming audio content directly from televisions.

6. Using ComPilot Air II as a remote control

6.1 Changing the volume

Details how to adjust the volume of connected hearing aids.

6.2 Changing the program

Guides users on switching between different hearing aid programs.

6.3 More remote control information

Provides additional details on remote control functionalities.

7. More detailed information

7.1 Main button functionality

Describes the various functions of the main button on the device.

7.2 Locking the buttons

Explains how to lock and unlock the device buttons to prevent accidental presses.

7.3 Switching off the indicator light

Provides instructions for disabling the indicator light if it is distracting.

7.4 Managing multiple inputs

Details how the device handles multiple audio sources and call priorities.

7.5 Understanding the indicator light

Explains the meaning of different indicator light patterns and colors.

7.6 Deleting paired Bluetooth devices

Guides users on how to remove previously paired Bluetooth devices.

7.7 Caller identification

Explains how the ComPilot Air II announces the caller's name.

7.8 VoiceAlerts (spoken messages)

Describes the spoken messages that inform users about device status and alerts.

7.9 Phonak RemoteControl App

Introduces the companion smartphone app for controlling hearing aids.

8. Troubleshooting

During Bluetooth pairing my other device is prompting for a code, what do I have to enter?

Addresses issues with pairing codes during Bluetooth setup.

I hear intermittency during an audio transfer via ComPilot Air II.

Solves problems related to audio dropouts or interruptions during streaming.

The volume of the music or phone conversation is too loud or too quiet.

Helps users adjust audio volume levels for calls and music.

I have difficulties understanding the phone conversation in a noisy environment.

Offers tips for improving call clarity in noisy surroundings.

The caller can hear me but I cannot hear the caller.

Addresses issues where the user cannot hear the other party during a call.

ComPilot Air II is no longer recognized by my phone or other Bluetooth devices to which it was previously paired.

Solves problems with the device not being detected by paired devices.

I am not streaming but my hearing aids keep switching between the streaming and the normal hearing aid program.

Addresses issues where hearing aids switch programs unexpectedly during streaming.

I hear my phone's key-press tones in my hearing aids.

Explains how to disable unwanted key-press tones from the phone.

Every time I switch on my phone, the music player starts.

Helps users manage automatic music player activation on their phone.

Every time I get in my car the ComPilot Air II connection to my phone behaves unexpectedly.

Addresses connection issues related to car Bluetooth systems.

My phone is ringing but the indicator light is not solid blue and there is no ringing signal through my hearing aids.

Solves issues where incoming calls are not signaled correctly.

My phone rings but the name of the caller is not heard acoustically.

Addresses problems with caller identification not being announced.

During a phone call the other party has difficulty hearing me.

Troubleshoots issues where the user's voice is not heard clearly by the other party.

ComPilot Air II is unresponsive or there is no indicator light when switching On.

Solves problems related to the device not powering on or showing any response.

The operating time of my ComPilot Air II is reduced substantially.

Addresses issues with significantly reduced battery operating time.

I have interruptions while my audio streaming is active.

Solves problems causing interruptions during audio streaming.

I cannot hear the demo sound.

Helps users troubleshoot not hearing the sound demonstration.

9. Service and Warranty

9.1 Local warranty

Information on obtaining warranty service through local hearing care professionals.

9.2 International warranty

Details the terms and conditions of the international warranty.

9.3 Warranty limitation

Outlines conditions and damages not covered by the product warranty.

10. Compliance information

11. Information and explanation of symbols

12. Important safety information