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For any problems not listed in this user guide, please contact
your hearing care professional.
Causes
During Bluetooth pairing my other device is prompting
for a code, what do I have to enter?
J The pairing code is required
for the initial pairing of
ComPilot Air II with your
Bluetooth device.
I hear intermittency during an audio transfer via
ComPilot Air II.
J The Bluetooth device is too
far away, or worn in a back
pocket (body shielding).
J ComPilot Air II searches for
known devices for 2 minutes
after switching on.
J A phone connected to other
devices such as a PC may
not be able to continuously
stream music.
What to do
J Enter "0000" (four zeros)
when prompted for a code.
J Do not exceed the maximum
distance 5–10 m (15–30 ft.)
and keep Bluetooth devices in
front of you.
J After 2 minutes, ComPilot
Air II will stop searching and
the intermittency will stop.
J When using your Bluetooth
phone as music player,
disconnect it from other
devices such as PCs.
8. Troubleshooting
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