Why can't I hear ringing on my Phonak BTD500?
If your phone rings and the indicator light is solid blue, but you don't hear a ringing signal through your Phonak Hearing Aid, ensure the ComPilot Air II is within 40 cm (16") of your hearing aids. Also, check if your phone is set to vibrate and enable the ring tone. If you are already on a call, a second call won't be recognized; hang up the first call to accept the second.
Why can't people hear me when using Phonak BTD500 Hearing Aid?
If the other party has difficulty hearing you during a call using your Phonak Hearing Aid, ensure the ComPilot Air II microphone opening isn't covered by clothing or debris. Make sure the ComPilot Air II is clipped securely to your clothing within 40 cm (16") of your hearing aids, and reduce movement while speaking. If the surrounding noise is too loud, bring the ComPilot Air II closer to your mouth. You can also suggest that your callers increase their phone volume.
What to do if Phonak BTD500 Hearing Aid ComPilot Air II is not recognized?
If your Phonak Hearing Aid's ComPilot Air II is not recognized by your phone, switch the ComPilot Air II off and on again. Ensure the devices are within 1 meter (3 ft) of each other. If the ComPilot Air II's memory is full (maximum 6 paired devices), repeat the pairing process, which might overwrite previous pairings. Also, repeat the pairing if it was deleted.
How to understand phone calls better with Phonak BTD500 Hearing Aid in noise?
If you're struggling to understand phone conversations in noisy environments using your Phonak Hearing Aid, try reducing the environmental noise by pressing the button for 2 seconds. You can also increase the phone volume using the phone's volume button.
Why can't I hear the caller on my Phonak Hearing Aid?
If the caller can hear you, but you cannot hear them through your Phonak Hearing Aid, ensure the call hasn't been transferred back to your phone. If it has, transfer it back to the ComPilot Air II via your phone's menu. Always accept calls by pressing the main button on the ComPilot Air II, as some phones might not use the ComPilot Air II if you accept the call via the phone button.
How to adjust the volume on Phonak Hearing Aid?
If the volume of music or phone conversations is too loud or quiet with your Phonak Hearing Aid, adjust the volume using the volume control on the external device (phone, music player, etc.). Different audio sources have different outputs.
What code to enter when pairing Phonak BTD500 via Bluetooth?
When your device asks for a code during Bluetooth pairing with your Phonak Hearing Aid, enter "0000" (four zeros).
Identifies and labels the device's buttons, inputs, and other components.
Guides users on attaching country-specific power adapters to the supply unit.
Explains the procedure for charging the ComPilot Air II battery and its indicator lights.
Provides instructions on how to power the ComPilot Air II on and off.
Details the correct method for wearing the ComPilot Air II for optimal use.
Guides users through a sound demonstration to test hearing aid functionality.
Explains the ComPilot Air II's role as an interface for phone calls.
Provides step-by-step instructions for the initial Bluetooth pairing process with a phone.
Details how to establish a connection between the paired ComPilot Air II and phone.
Guides users on how to initiate a phone call via the ComPilot Air II.
Explains how to answer or reject incoming phone calls using the device.
Describes how to terminate an ongoing phone call.
Covers advanced call management features like rejecting calls.
Details supplementary features such as caller ID and speed dial.
Explains how to stream audio wirelessly from Bluetooth-enabled devices.
Guides users on streaming audio content directly from televisions.
Details how to adjust the volume of connected hearing aids.
Guides users on switching between different hearing aid programs.
Provides additional details on remote control functionalities.
Describes the various functions of the main button on the device.
Explains how to lock and unlock the device buttons to prevent accidental presses.
Provides instructions for disabling the indicator light if it is distracting.
Details how the device handles multiple audio sources and call priorities.
Explains the meaning of different indicator light patterns and colors.
Guides users on how to remove previously paired Bluetooth devices.
Explains how the ComPilot Air II announces the caller's name.
Describes the spoken messages that inform users about device status and alerts.
Introduces the companion smartphone app for controlling hearing aids.
Addresses issues with pairing codes during Bluetooth setup.
Solves problems related to audio dropouts or interruptions during streaming.
Helps users adjust audio volume levels for calls and music.
Offers tips for improving call clarity in noisy surroundings.
Addresses issues where the user cannot hear the other party during a call.
Solves problems with the device not being detected by paired devices.
Addresses issues where hearing aids switch programs unexpectedly during streaming.
Explains how to disable unwanted key-press tones from the phone.
Helps users manage automatic music player activation on their phone.
Addresses connection issues related to car Bluetooth systems.
Solves issues where incoming calls are not signaled correctly.
Addresses problems with caller identification not being announced.
Troubleshoots issues where the user's voice is not heard clearly by the other party.
Solves problems related to the device not powering on or showing any response.
Addresses issues with significantly reduced battery operating time.
Solves problems causing interruptions during audio streaming.
Helps users troubleshoot not hearing the sound demonstration.
Information on obtaining warranty service through local hearing care professionals.
Details the terms and conditions of the international warranty.
Outlines conditions and damages not covered by the product warranty.
General| Brand | Phonak |
|---|---|
| Model | BTD500 |
| Category | Hearing Aid |
| Language | English |
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