Why does my Phonak Hearing Aid keep switching to streaming?
If your Phonak Hearing Aid keeps switching between streaming and the normal program even when you're not streaming, your phone might be sending sounds to the ComPilot Air II due to incoming SMS or emails. Disable system sounds for reminders, alarms, SMS, etc., in your phone's menu. Also, ensure phone key tones are switched off.
How to stop music from starting automatically on Phonak BTD500?
If your music player starts automatically when you turn on your phone connected to your Phonak Hearing Aid, this is normal behavior for some phones. Some phones can be configured not to start the music player automatically. You can also press and hold the main button to stop streaming, or stop the music player via your phone menu after the phone is connected.
How to fix interruptions while streaming to Phonak Hearing Aid?
To avoid interruptions while streaming audio to your Phonak Hearing Aid, ensure the ComPilot Air II is within 40 cm (16") of your hearing aids and that the Bluetooth device is within its operating range.
Why does my Phonak BTD500 act up in the car?
If the ComPilot Air II connection to your phone behaves unexpectedly when you get in your car, the car's Bluetooth system may be connecting to your phone. Consider disconnecting the car system from your phone.
General| Brand | Phonak |
|---|---|
| Model | BTD500 |
| Category | Hearing Aid |
| Language | English |
Identifies and labels the device's buttons, inputs, and other components.
Guides users on attaching country-specific power adapters to the supply unit.
Explains the procedure for charging the ComPilot Air II battery and its indicator lights.
Provides instructions on how to power the ComPilot Air II on and off.
Details the correct method for wearing the ComPilot Air II for optimal use.
Guides users through a sound demonstration to test hearing aid functionality.
Explains the ComPilot Air II's role as an interface for phone calls.
Provides step-by-step instructions for the initial Bluetooth pairing process with a phone.
Details how to establish a connection between the paired ComPilot Air II and phone.
Guides users on how to initiate a phone call via the ComPilot Air II.
Explains how to answer or reject incoming phone calls using the device.
Describes how to terminate an ongoing phone call.
Covers advanced call management features like rejecting calls.
Details supplementary features such as caller ID and speed dial.
Explains how to stream audio wirelessly from Bluetooth-enabled devices.
Guides users on streaming audio content directly from televisions.
Details how to adjust the volume of connected hearing aids.
Guides users on switching between different hearing aid programs.
Provides additional details on remote control functionalities.
Describes the various functions of the main button on the device.
Explains how to lock and unlock the device buttons to prevent accidental presses.
Provides instructions for disabling the indicator light if it is distracting.
Details how the device handles multiple audio sources and call priorities.
Explains the meaning of different indicator light patterns and colors.
Guides users on how to remove previously paired Bluetooth devices.
Explains how the ComPilot Air II announces the caller's name.
Describes the spoken messages that inform users about device status and alerts.
Introduces the companion smartphone app for controlling hearing aids.
Addresses issues with pairing codes during Bluetooth setup.
Solves problems related to audio dropouts or interruptions during streaming.
Helps users adjust audio volume levels for calls and music.
Offers tips for improving call clarity in noisy surroundings.
Addresses issues where the user cannot hear the other party during a call.
Solves problems with the device not being detected by paired devices.
Addresses issues where hearing aids switch programs unexpectedly during streaming.
Explains how to disable unwanted key-press tones from the phone.
Helps users manage automatic music player activation on their phone.
Addresses connection issues related to car Bluetooth systems.
Solves issues where incoming calls are not signaled correctly.
Addresses problems with caller identification not being announced.
Troubleshoots issues where the user's voice is not heard clearly by the other party.
Solves problems related to the device not powering on or showing any response.
Addresses issues with significantly reduced battery operating time.
Solves problems causing interruptions during audio streaming.
Helps users troubleshoot not hearing the sound demonstration.
Information on obtaining warranty service through local hearing care professionals.
Details the terms and conditions of the international warranty.
Outlines conditions and damages not covered by the product warranty.
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