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If the problem persists, contact your hearing care
professional for assistance.
Cause Possible remedy
Issue: Hearing aid not functioning (no amplication)
Earpiece blocked
Clean earpiece
(chapter 17)
Hearing aid switched o
Press the lower part of the multi-function
button for 3 seconds (chapter 8)
Battery fully discharged Change battery (chapter 5)
Battery not inserted
correctly
Insert battery correctly (chapter 5)
Issue: Hearing aid will not switch on
Battery fully discharged Change battery (chapter 5)
Issue: Phone call function does not work
Hearing aid in ight
mode
Switch hearing aid o and then on again
(chapter 12.2)
Hearing aid not paired to
the phone
Pair it to the phone (chapter 10)
Issue: Hearing aid switches on & o (intermittent)
Moisture on battery or
hearing aid
Wipe battery and hearing aid with dry
cloth
23. Troubleshooting
Please check https://www.phonak.com/en-int/support
for further information.
Cause Possible remedy
Issue: Hearing aid whistles
Hearing aid not inserted
correctly into ear
Insert hearing aid correctly (chapter 6)
Cerumen in ear canal Contact your hearing care professional
Issue: Hearing aid too loud
Volume too loud
Decrease volume if volume control
available (chapter 8)
Issue: Hearing aid not loud enough or distorted
Volume too low
Increase volume if volume control
available (chapter 8)
Low battery Change battery (chapter 5)
Earpiece blocked
Clean earpiece
(chapter 17)
Hearing has changed Contact your hearing care professional
Issue: Hearing aid plays two beeps
Indication for low battery
Change battery within the next 30
minutes (chapter 5)
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