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Picture freezes and the front panel and
remote control buttons stop working.
⢠Press ļ§ (stop), then start playback again (ļ¤ (play)).
⢠Press the front panel ļµ STANDBY/ON button to switch the power off, then switch back on and
restart playback. If the power fails to switch off, press and hold ļµ STANDBY/ON for 20 seconds
until the power switches off. Then switch on again by pressing ļµ STANDBY/ON.
⢠Unplug from the wall socket, then plug back in and switch on again by pressing
ļµ STANDBY/ON to
switch the player on.
No picture/No colour. ⢠Incorrect video connections: Check that connections are correct and that plugs are inserted fully.
Also check the video cable for damage.
⢠TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected
equipment.
⢠Depending on your display, some of the settings may result in the picture disappearing. In this case,
press OUTPUT RESOLUTION repeatedly until the picture re-appears (see Changing the output video
resolution on page 12).
⢠Some BD-ROM discs output video only over HDMI.
The video output is set to 720p/1080i/
1080p, but the actual output is 576i/480i or
576p/480p.
⢠For copy-protection purposes, DVD-Video and some BD-ROM discs output 576i/480i or 576p/480p
over the component output.
Screen is stretched or aspect does not
change.
ā¢The TV Aspect Ratio or 4:3 Video Out setting in the Initial Setup menu is incorrect. See
TV Aspect Ratio and 4:3 Video Out on page 39 for how to set these correctly for your TV/monitor.
⢠When output video resolution is set to 720p, 1080i or 1080p, video is output in 16:9 Widescreen
format even if TV Aspect Ratio is set to 4:3 (Standard).
Picture disturbance during playback or
dark image.
⢠This player is compatible with Macrovision System copy guard. Some discs include a copy
prevention signal, and when this type of disc is played back, stripes etc., may appear on some
sections of the picture depending on the TV. This is not a malfunction.
⢠Due to the playerās copy protection circuits, connection of this device through a VCR or an AV
selector may cause picture problems. This is not a malfunction.
No audio, or audio is distorted. ⢠No audio is output during slow motion playback or when scanning contents.
⢠Check your amplifier/receiverās settings (volume, input function, speaker settings, etc.).
⢠Check that the disc is free from dust and dirt, and that it is not damaged (Taking care of your player
and discs on page 44).
⢠Check that all interconnects are firmly inserted.
⢠Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the
cable for damage.
⢠Make sure the playerās output is not connected to the amplifierās phono (turntable) inputs.
ā¢Check the Audio Output Mode on page 41. If this is set to 5.1 Channel, output from the AUDIO
OUT (2ch) jacks will be incorrect.
ā¢Check the Speaker Setup on page 43.
⢠For copy-protection purposes, some BD-ROM discs only output audio over optical/coaxial and
HDMI.
⢠When Audio CDs containing text files or such data are played back, sound is muted.
The analog audio is OK, but there appears
to be no optical/coaxial digital audio
signal.
⢠Check that the Dolby Digital Out and
DTS Out settings (page 40) are suitable for your amplifier/
receiver ā check the instruction manual that came with your amplifier/receiver (also check that the
output settings on your amplifier/receiver are correct).
Cannot play multi-channel audio. ⢠Check the audio options available from the disc menu.
⢠Multi-channel 192 kHz audio is output in 2 channels.
⢠Check that the Dolby Digital Out and DTS Out settings (page 40) are suitable for your amplifier/
receiver ā check the instruction manual that came with your amplifier/receiver.
⢠If you connected this player to your amplifier/receiver using the 5.1 channel analog outputs, make
sure the Audio Output Mode (page 41) and Speaker Setup (page 43) are set correctly.
⢠If you connected this player to your amplifier/receiver using HDMI, or the optical/coaxial digital
outputs, make sure that the output settings on your amplifier/receiver are correct (refer to the
instruction manual that came with your amplifier/receiver).
⢠To use the 7.1ch setting for Dolby Digital Out, set
Dolby Digital ļ¤ PCM (page 40).
Noise is output when DTS audio is played. ⢠If this unit is connected to a non-DTS compatible amplifier or decoder using a digital audio cable,
set DTS Out to DTS ļ¤ PCM (page 40). If you do not do this, noise will be output when you play a
DTS disc.
Cannot output 96 kHz or 192 kHz digital
audio from optical/coaxial digital output.
⢠The player does not output digital audio from the optical/coaxial jacks at this sampling rate. The
digital output is automatically downsampled.
Problem Remedy