Plantronics Audio 550

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Plantronics Compatibility Statement

Microsoft’s launch of the Windows Vista operating system earlier this year was met with much anticipation and

fanfare, but like most major new operating system launches Vista has proven to have its share of problems for which

Plantronics products are not immune.

The majority of Plantronics products are not impacted by the Windows Vista release, and for those that are, problems

have been relatively minor. Below is a summary of Windows Vista issues and status to date.

Hardware / Headsets:

Issue: “Muted Microphone”

The microphone is muted in Vista the first time

the headset is plugged in, so needs to be un-

muted before use.

Products Affected:

DSP series (50, 100, 300, 400, 500)

.Audio products bundled with the DSP50 adapter

.Audio 550

GameCom Pro 1

CS50/CS60-USB

Resolution Status: Workaround

Un-muting the microphone is only required once (when connecting the headset to the same USB port

subsequently) as Vista remembers these settings. The one-time workaround is as follows:

•

In the control panel open the Sounds control item

•

Select the ‘Recording’ tab

•

Highlight the microphone for the Plantronics headset affected

•

Click the ‘Properties’ button

•

Select the ‘Levels’ tab

•

Click on the mute icon to un-mute the microphone

•

Close all windows

A more permanent fix for this issue which does not require the workaround above is under

investigation and will be addressed in the next revision of this document.

Issue: “Bluetooth adapter”

Version 1p15 of the Plantronics Bluetooth

adapter is not compatible with Vista.

Products Affected:

Voyager USB

Resolution Status: Upgrade required

Check the back of the Bluetooth adapter to the right of the product label for the adapter version

number. Version 1p15 is not compatible with Vista. Version 1p23 and higher are compatible with

Vista.

Note: The .Audio 910 is Vista compatible, including the later adapter versions from launch.

Microsoft Windows® Vista™ Compatibility

Distribution: Plantronics partners & customers

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Summary

Hardware and Headset Compatibility

Muted Microphone Issue

Microphone mutes on first plug-in; requires a one-time workaround to un-mute.

Bluetooth Adapter Compatibility

Version 1p15 Bluetooth adapter is not compatible with Vista; version 1p23 and higher are.

Missing Bluetooth Drivers

Vista requests driver disc when pairing headsets with native Bluetooth stack.

Phantom Driver Issue

"New Hardware Found" wizard opens on connection; driver not necessary.

Software Compatibility

Mute Sync Issue

Headset mute status not shown in Vista audio mixer. Fix planned for version 2.11.5.

PerSono Software Compatibility

PerSono and PerSonoPro software are not Vista compatible; no support planned.