Plantronics Compatibility Statement
Microsoft’s launch of the Windows Vista operating system earlier this year was met with much anticipation and
fanfare, but like most major new operating system launches Vista has proven to have its share of problems for which
Plantronics products are not immune.
The majority of Plantronics products are not impacted by the Windows Vista release, and for those that are, problems
have been relatively minor. Below is a summary of Windows Vista issues and status to date.
Hardware / Headsets:
Issue: “Muted Microphone”
The microphone is muted in Vista the first time
the headset is plugged in, so needs to be un-
muted before use.
Products Affected:
DSP series (50, 100, 300, 400, 500)
.Audio products bundled with the DSP50 adapter
.Audio 550
GameCom Pro 1
CS50/CS60-USB
Resolution Status: Workaround
Un-muting the microphone is only required once (when connecting the headset to the same USB port
subsequently) as Vista remembers these settings. The one-time workaround is as follows:
•
In the control panel open the Sounds control item
•
Select the ‘Recording’ tab
•
Highlight the microphone for the Plantronics headset affected
•
Click the ‘Properties’ button
•
Select the ‘Levels’ tab
•
Click on the mute icon to un-mute the microphone
•
Close all windows
A more permanent fix for this issue which does not require the workaround above is under
investigation and will be addressed in the next revision of this document.
Issue: “Bluetooth adapter”
Version 1p15 of the Plantronics Bluetooth
adapter is not compatible with Vista.
Products Affected:
Voyager USB
Resolution Status: Upgrade required
Check the back of the Bluetooth adapter to the right of the product label for the adapter version
number. Version 1p15 is not compatible with Vista. Version 1p23 and higher are compatible with
Vista.
Note: The .Audio 910 is Vista compatible, including the later adapter versions from launch.
Microsoft Windows® Vista™ Compatibility
Distribution: Plantronics partners & customers
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