Callers can't hear me. Solutions:
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it
is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application
as this setting may be incompatible with your phone.
I can't hear callers or music. Solutions:
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it
is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
My headset will not report 7 hours
of talk time after it is fully charged.
Solutions:
• Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and thus
will not allow for an optimal talk time of 7 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
Troubleshooting
17
To Next Page
Loading...
Need help?
General
