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Platinum AUPL-DW12X - User Manual

Platinum AUPL-DW12X
32 pages
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IMPORTANT
Please ensure that you read through this manual prior to installation and use. This user
manual contains important information to ensure optimal performance and keep you safe.
Please retain your proof of purchase, as this will be needed in the event that you require a
warranty service. Remember to retain this user manual for future reference.
User Manual
Dishwashers
AUPL-DW9X, AUPL-DW9W
AUPL-DW12X
AUPL-DW14X, AUPL-DW14W, AUPL-DW14I
| platinumappliances.com.au
TM

Questions and Answers

  • S
    Steve RyanAug 15, 2025
    What causes white film on the inside of my Platinum AUPL-DW12X Dishwasher?
    • A
      acollinsAug 15, 2025
      If you notice a white film on the inside surface of your Platinum Dishwasher, it is likely caused by hard water minerals. To clean the interior, use a damp sponge with dishwasher detergent and wear rubber gloves. Never use any cleaner other than dishwasher detergent to avoid foaming or suds.
  • W
    William AvilaAug 18, 2025
    How to fix a Platinum AUPL-DW12X Dishwasher that doesn’t run?
    • R
      Rebecca BarrettAug 18, 2025
      If your Platinum Dishwasher doesn't start, there could be several reasons. First, check the fuse or circuit breaker and replace or reset it if necessary. Avoid sharing the same circuit with other appliances. Ensure the dishwasher is turned on, the door is securely closed, and the power cord is properly plugged into the wall socket. Finally, verify that the water supply is properly connected and turned on, as low water pressure can prevent the dishwasher from running.
  • S
    Samantha CannonAug 21, 2025
    Why is my Platinum AUPL-DW12X leaking and what to do?
    • A
      andersonemilyAug 21, 2025
      If your Platinum Dishwasher is leaking, it might be due to overfilling the rinse aid dispenser or spills. Be careful not to overfill it, as spilled rinse aid can cause excessive suds and lead to overflowing. Wipe away any spills immediately with a damp cloth. Also, ensure that the dishwasher is level to prevent leaks.
  • L
    Lisa ChurchAug 25, 2025
    Why are there suds in my Platinum AUPL-DW12X?
    • K
      Katie KirbyAug 25, 2025
      If you see suds in the tub of your Platinum Dishwasher, it's likely due to using the wrong type of detergent or spilled rinse agent. To resolve this, use only special dishwasher detergent. If suds occur, open the dishwasher and let them evaporate. Add 1 gallon of cold water to the tub, close and latch the dishwasher, then start the “soak” wash cycle to drain out the water. Repeat if necessary. Always wipe up rinse agent spills immediately.
  • C
    clarsonAug 27, 2025
    How to prevent cloudiness on glassware in Platinum AUPL-DW12X?
    • J
      Jesus BrownAug 27, 2025
      Cloudiness on glassware in your Platinum Dishwasher is often caused by a combination of soft water and using too much detergent. To fix this, use less detergent if you have soft water and select a shorter cycle to wash the glassware.
  • E
    Eric ThomasAug 30, 2025
    How to remove yellow or brown film from my Platinum AUPL-DW12X Dishwasher?
    • J
      Jessica BatesAug 30, 2025
      A yellow or brown film on the inside surfaces of your Platinum Dishwasher is likely due to tea or coffee stains. You can remove these stains by hand using a solution of 1/2 cup of bleach and 3 cups of warm water. Be sure to wait 20 minutes after a cycle to allow the heating elements to cool down before cleaning the interior to avoid burns.
  • B
    bleblancSep 2, 2025
    How to remove black or gray marks on dishes from Platinum AUPL-DW12X?
    • J
      Jacob NelsonSep 2, 2025
      Black or gray marks on dishes from your Platinum Dishwasher are usually caused by aluminum utensils rubbing against them. To remove these marks, use a mild abrasive cleaner.
  • B
    Brittany MasonSep 5, 2025
    Why is detergent left in the dispenser cups of my Platinum AUPL-DW12X Dishwasher?
    • R
      richarddiazSep 5, 2025
      If detergent is left in the dispenser cups of your Platinum Dishwasher, it's likely because dishes are blocking the detergent cups. Try reloading the dishes properly to ensure the dispenser cups are not obstructed.
  • T
    taylormichaelSep 8, 2025
    What to do if the detergent dispenser lid cannot be closed properly on Platinum AUPL-DW12X?
    • L
      Lisa MartinezSep 8, 2025
      If the detergent dispenser lid on your Platinum Dishwasher won't close properly, it's probably because clogged detergent residue is blocking the catch. Clean the detergent from the catch to resolve this issue.
  • D
    David NicholsSep 12, 2025
    Why is the tub interior of my Platinum AUPL-DW12X stained?
    • P
      pharrisSep 12, 2025
      If the tub interior of your Platinum Dishwasher is stained, it's likely due to using detergent with colorant. Ensure that the detergent you use is without colorant.

Summary

Safety and Warnings

Child Safety Precautions

Advises on child safety precautions, including supervision and detergent handling.

Technical Safety Instructions

Covers checks for damage, installation safety, and authorized repairs.

Operating Instructions

Dishwasher Loading Best Practices

Guides on how to load upper and lower baskets correctly for optimal cleaning and preventing damage.

Dishwasher Washing Cycle Programs

Provides a table detailing programs, cycle info, detergent, time, energy, and water usage.

Starting a Washing Program Sequence

Step-by-step guide on how to select and start a washing program on the dishwasher.

Maintenance and Care

Cleaning the Filter Assembly

Step-by-step guide on how to clean the flat, coarse, and micro filters of the dishwasher.

Installation Guide and Setup

Positioning and Levelling the Dishwasher

Instructions on correctly positioning and levelling the dishwasher for stability.

Connecting Water and Electrical Supplies

General guidance on connecting the dishwasher's water and electrical supplies.

Water Inlet Hose Connection Procedure

Detailed instructions for connecting the cold water inlet hose securely.

Water Outlet Hose Connection

Instructions for connecting the water outlet hose to a drainage system or sink.

Electrical Connection Safety Precautions

Safety guidelines and checks for connecting the dishwasher to the power supply correctly.

Troubleshooting Common Issues

Understanding Dishwasher Error Codes

Lists error codes displayed by the appliance and their meanings/possible causes.

Dishwasher Not Starting or Running

Identifies causes for the dishwasher not starting and provides solutions.

Drain Pump Operation Problems

Explains why the drain pump might not stop and how to resolve it.

Improving Dishwasher Cleaning Performance

Discusses causes for dishes not clean, like program, loading, water hardness, and detergent.

Troubleshooting Dishwasher Leaks

Lists causes for leaks like overfilling dispenser or unlevel appliance and advises checks.

Platinum AUPL-DW12X Specifications

General IconGeneral
TypeFreestanding
Number of Wash Cycles6
Number of Options4
Number of Place Settings12
Control TypeElectronic
Place Settings12
Energy RatingA++
Noise Level49 dB
Delay StartYes
Child LockYes
Weight47 kg
ProgramsIntensive, Eco, Glass

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