pleasant hearth VFL-CY24DR

Questions and Answers

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Nicholas RamosAug 16, 2025
Why does the pilot light go out when I release the control knob on my pleasant hearth VFL-CY24DR?
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  Michael BradfordAug 16, 2025
  If the ODS/pilot lights but the flame goes out when you release the control knob on your Pleasant Hearth Gas Heater, be sure that the control knob is fully pressed in. Also, after the ODS/pilot lights, keep the control knob pressed in for 30 seconds. Ensure that the equipment shutoff valve is fully open. Check if the thermocouple connection is loose and hand tighten it until snug, then tighten ¼ turn more. If the issue persists, the thermocouple may be damaged and need replacement. In some cases, the control valve may be damaged, and you should contact customer service.
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Denise CollinsAug 19, 2025
What to do if there is a gas odor even when the pleasant hearth VFL-CY24DR Gas Heater is off?
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  Erika WhiteAug 19, 2025
  If you smell gas even when the control knob of your Pleasant Hearth Gas Heater is in the OFF position, it could be due to a gas leak or a defective control valve. You should locate and correct any gas leaks. If that's not the case, the control valve may be defective, and you should contact customer service.
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Robert HolderAug 22, 2025
Why does my pleasant hearth Gas Heater shut off while in use?
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  Trevor McbrideAug 22, 2025
  If your Pleasant Hearth Gas Heater shuts off during use, and the ODS (Oxygen Depletion Sensor) is operating, it might be due to a few reasons. Make sure there's enough fresh air by opening a window or door for ventilation. It could also be due to low line pressure, in which case you should contact your local gas supplier. Finally, the ODS/pilot might be partially clogged, so try cleaning it.
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Darryl SmithAug 25, 2025
Why does my pleasant hearth VFL-CY24DR Gas Heater smell bad?
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  michael56Aug 26, 2025
  If your Pleasant Hearth Gas Heater produces unwanted odors, it could be due to several factors. First, the heater might be burning vapors from paint, hair spray, glues, or other similar products, so ventilate the room and stop using those products while the heater is running. Second, there could be a gas leak, so locate and correct any leaks. Third, if you have a propane/LP model, the fuel supply may be low, so refill the supply tank.
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Joshua LoganAug 27, 2025
Why is there a high yellow flame in my pleasant hearth VFL-CY24DR?
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  John SmithAug 27, 2025
  If, during burner combustion, you notice a high yellow flame in your Pleasant Hearth Gas Heater, it could be due to a few reasons. There might not be enough air, so check the burner for dirt and debris and clean it if necessary. The gas regulator could be defective, so consider replacing it. Also, the inlet gas pressure might be too low, so contact your gas supplier.
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Courtney CarlsonAug 30, 2025
Why do I smell gas when my pleasant hearth Gas Heater is on?
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  alyssaespinozaAug 30, 2025
  If your Pleasant Hearth Gas Heater has a gas odor during combustion, there might be foreign matter between the control valve and burner. You should take apart the gas tubing and remove any foreign matter. Also, there could be a gas leak, so locate and correct all leaks.
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Mark PerezSep 2, 2025
What to do if pleasant hearth VFL-CY24DR Gas Heater burner is backfiring?
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  Roy HunterSep 2, 2025
  If the burner is backfiring during combustion in your Pleasant Hearth Gas Heater, it could be due to a clogged or damaged burner orifice. You should clean the burner orifice. Alternatively, the burner itself might be damaged, so contact your dealer or customer service. Finally, a damaged gas regulator could be the cause, so consider replacing it.
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Sara EdwardsSep 5, 2025
Why won't the burner light on my pleasant hearth VFL-CY24DR?
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  Michele CookSep 5, 2025
  If the burner(s) of your Pleasant Hearth Gas Heater does not light after the ODS/pilot is lit, it could be due to a clogged burner orifice. You should clean the burner orifice. The burner orifice diameter might be too small, so contact customer service. Lastly, the inlet gas pressure could be too low, so contact your gas supplier.
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Sarah RuizSep 10, 2025
How to fix a pleasant hearth Gas Heater when the ignitor button produces no spark?
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  Matthew RamseySep 12, 2025
  If, when you press the ignitor button on your Pleasant Hearth Gas Heater, there is no spark at the ODS/pilot, it could be due to several reasons. The ignitor electrode might be positioned wrong or broken, in which case you should replace it. The ignitor electrode might not be connected to the ignitor cable, or the ignitor cable could be pinched, wet, or damaged, so replace the ignitor cable, free it if pinched, and keep it dry. The piezo ignitor might be bad, so replace it. Also, check the battery and replace it if needed.
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Jeff McdanielSep 13, 2025
Why is there white powder around my pleasant hearth VFL-CY24DR?
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  vbradshawSep 13, 2025
  If you notice a white powder residue forming within the burner box or on adjacent walls or furniture near your Pleasant Hearth Gas Heater, it's likely that the vapors from furniture polish, wax, carpet cleaners, etc., are turning into white powder residue when heated. To prevent this, turn off the heater when using these products.