Updated November 1, 2018
Having trouble?
We are sorry to find that you are having trouble using your POGS. The following advice
should help you to solve problems. If this does not help, there are more you detailed FAQs on
our website. And we are more than happy to help any queries you have, please reach out to us
via email hello@pogsheadphones.com.
POGS Bluetooth® doesn’t
switch on
Charge the battery or
connect your POGS to your
device with the QuickSafe
cable
No audio playback via
Bluetooth®
The Bluetooth® function of
your POGS is switched off
Switch the Bluetooth®
function on (see chapter on
activating Bluetooth®)
POGS and your media
device are not or no longer
paired (LED light should be
flashing every 7 sec when
paired)
Check all settings as
described in the chapter
Bluetooth® pairing
The Bluetooth® function is
switched off on the player.
Switch the Bluetooth®
function on. If applicable,
refer to the instruction
manual for the player.
No audio playback despite
Bluetooth® connection
Volume has been set too
low.
Increase the volume on the
player
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