12
IV. Troubleshooting
For best results, follow the troubleshooting
solutions in the order they are listed below. The
numbers in parenthesis refer to the Exploded
Parts Diagram on pages 14-15.
A. Problems and Solutions
Problem: Polaris hangs up on steps or
other pool obstacles for longer
than 5 minutes.
Solution: 1. Check the wheel RPM. See page 8.
2. Hold the cleaner below the surface
of the water. All the wheels should
turn backwards approximately every
1-1/2 minutes.
3. Remove unnecessary pool hardware
or install a ladder guard kit (part #G-
21). See page 10.
Problem: Polaris is sluggish, running with
less power than normal.
Solution: 1. Check the wheel RPM. See page 8.
2. Verify that the pump basket is empty.
3. If the filter pressure is 5-10 psi above
the operating pressure after the filter
has been cleaned (see page 4),
backwash the filter.
4. Remove the top housing (#3).
Verify that the propeller (#4) is free
of debris.
5. Remove the bottom plate (#21)
and verify that the turbine is free
of debris.
Problem: Polaris appears to get stuck repeat-
edly at the water line.
Solution: 1. Check the wheel RPM. See page 8.
2. Verify the flow regulator (#23) is clear
of debris.
3. Reposition the hose weights back
to 6 feet and 12 feet from the
cleaner head.
Problem: Polaris “wheelies” or pulls severely
to one side.
Solution: 1. Check the wheel RPM. See page 8.
2. Verify that the swivel (#19) at the
rear of the cleaner turns freely.
3. Remove the top housing (#3).
Verify that the propeller (#4) is free
of debris.
4. Verify that the weights are positioned
correctly. See number 10 on page 7.
Problem: Hose becomes tangled.
Solution: 1. Check the wheel RPM. See page 8.
2. Verify that the hose is the correct
length and the hose weights (#27)
are positioned properly. See page 6.
3. Hold the cleaner below the surface
of the water. All the wheels should
turn backwards approximately every
1-1/2 minutes.
4. If the Polaris is installed on a dedi-
cated suction line, attach the
45-degree elbow to the universal
adapter. Angle it upward and attach
the hose.
Problem: Air bubbles come out of the return
line during operation.
Solution: 1. Check the wheel RPM. See page 8.
2. Verify that all the hose connections
are secure.
3. Verify that all the skimmer connec-
tions and adapters are secure.
4. Contact your local pool dealer.
Problem: Polaris is not moving.
Solution: 1. Remove the bottom plate (#21)
and verify that the turbine is free
of debris.
2. Remove the top housing (#3).
Verify that the propeller (#4) is free
of debris.
3. Verify that the cleaner flow is in the
correct operating range with your
flow indicator. If it is low, check the
following:
a. Verify that the pump basket
is empty.
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