Customer FAQ
Polycom
®
Pano
TM
Frequently Asked Questions – June 2017
Purpose
This document describes the initial release of Polycom
®
Pano
along with the companion app.
Value and benefit
Polycom
®
Pano
™
is the easiest way to share content at work. From the moment, you walk into the room,
Polycom Pano invites you to connect from your personal device with a simple touch - no special pucks,
cables or apps required. Simply connect Pano to any monitor and then cast up to four simultaneous
streams of high definition content for a richer, more productive meeting in the room.
Ease-of-use value isn’t limited to those sharing content in the room. Polycom Pano also delivers high
value to the IT administrator with easy installation leveraging existing investments in display and video
conferencing technology. Turn any regular display into a collaborative solution in minutes and manage
from anywhere.
Physical Setup and Configuration
Polycom
®
Pano
™
can be installed in minutes with minimal technical knowledge. The most common
deployment is with a non-touch, HD monitor or even a projection system. Optional touch displays can
also be connected with the included USB cable.
Q: What is the minimum setup required for Pano?
A: Pano can be setup with an HDMI and network cable supporting PoE+. In the case where PoE+ is not
available then a power connection is also required. A “how to” video located on www.polycom.com/pano
will show you the steps to connect.
Q: How is Pano configured and managed?
A: Pano has a web interface similar to many consumer devices for ease of setup. The web interface is
used to setup and manage Pano from any supported browser on the network. A “how to” video located on
www.polycom.com/pano will show you the steps to connect.
Q: During the Out of Box process, I see the opportunity to “sign into my Cloud Service.” What is
the Cloud Service?
A: Polycom has developed a free and optional service that allows IT administrators to monitor their
global Pano deployment, provide software updates, and a Polycom Labs feature to authenticate users for
accessing their content on their OneDrive for Business accounts. Please see the Admin Guide and the
below dedicated sections for more information.
Q: What is the purpose of the 3.5mm audio input jack?
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