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When needed, alert codes will appear on the
LCD screen of your PortionPro Rx. You will hear an
alert tone and see a flashing code number. This is
not cause for concern. You will need to stop the
alert tone by pressing and then address the cause
as outlined in the solution steps below to keep your
PortionPro Rx operating normally.
TO STOP AN ALERT TONE, PRESS and RELEASE .
TO RESUME PortionPro Rx OPERATION AFTER
ADDRESSING AN ISSUE, PRESS .
The alert codes you may see displayed on your
PortionPro Rx LCD screen are listed below with
information about the cause and simple steps to
resolve the situation:
Code 1
Cause: Food bin empty.
Solution: Refill food bin.
1. Remove food bin lid using finger grips.
2. Refill food bin with one kind of dry
kibble to about 1 inch from top.
3. Replace lid by inserting the lid tab into the
slot on the left side of the food bin and
pressing down on the right side of the lid
until you hear it snap securely into place.
4. Press to resume normal operation
of the PortionPro Rx.
Code 2
Cause: Power lost. Food not delivered
during outage.
This alert code indicates that electrical power was
lost and your pet has missed at least one meal. If no
meal is missed, the alert will not sound. If the power
returns within an hour of a missed meal, that meal
will be fed and no alert will sound. Your settings will
not be lost during a power outage, so there is no
need to reprogram your PortionPro Rx.
Solution: Feed pet if needed.
1. Check the PortionPro Rx food bowl. If needed,
hold and at the same time for 2 seconds
to manually dispense a meal to feed your pet.
2. Press to resume normal operation
of the PortionPro Rx.
Code 3
Cause: Tag-feeder connection lost.
The PortionPro Rx has not
sensed your assigned pet’s tag
coming within feeder range in
more than 16 hours. The tag
battery may be depleted, the
tag may be lost, or your pet
may not be feeling well and
therefore not eating.
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