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Solution: Check tag. See possible causes and
solutions below. Alert Code 3 may appear for several
reasons:
Tag battery is depleted.
● Follow solution steps for Alert
Code 8: TAG BATTERY LOW.
● Press to resume normal operation
of your PortionPro Rx.
Tag is lost.
● If you find the lost tag, reattach the tag ring
to the D-ring on your assigned pet’s collar.
When the tag is reattached, press to resume
normal operation of your PortionPro Rx.
● If you can’t find the tag, visit portionprorx.com
to order a replacement. Feed your pet
manually until the new tag arrives.
● When the new tag arrives, perform a factory
reset of your PortionPro Rx as outlined in the
Solution Steps for Alert Code 8 (Tag Battery
Low) or follow the instructions on page
15. This will allow you to select settings on
your PortionPro Rx and pair the new tag.
Your pet has not accessed the PortionPro Rx for
more than 16 hours.
● Check your assigned pet for any health issues
that may be causing a loss in appetite and
contact your veterinarian if necessary. You may
want to put your PortionPro Rx in STOP mode
temporarily and feed your pet manually until any
health issues are resolved. To put your feeder in
STOP mode, follow the instructions on page 16.
● Because the feeder has not sensed the
assigned tag for more than 16 hours, your
pet may have missed meals. Check the food
bowl and remove excess food if needed.
● Press to resume normal operation
of your PortionPro Rx.
Code 4
Cause: Food bowl is too full.
This code indicates that your pet has accessed the
PortionPro Rx, yet has not eaten the majority of its
food. This has caused the food
bowl to overflow and food to
back up in the food gate area.
Solution: Clear excess food from
food gate area and top of bowl.
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