Powermate PM401211 - Troubleshooting Common Issues

34
TT
TT
RR
RR
OO
OO
UU
UU
BB
BB
LL
LL
EE
EE
SS
SS
HH
HH
OO
OO
OO
OO
TT
TT
II
II
NN
NN
GG
GG
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Engine does not crank Loose battery cables • Check all battery cable connections
Defective battery • Test battery. Replace as necessary.
• Check battery charger inline fuse
Improper battery charger function
• Ensure charger is plugged into GFCI
receptacle
• Check for tripped GFCI receptacle. Reset if
required.
• Check for tripped breaker in branch circuit
supplying GFCI. Reset if required.
• Check all charger cable connections for
cleanness and tightness.
• Check charger lights to verify correct
operation. See Table A, Page 29.
Fault in starter signal circuit
• Contact a qualified generator dealer for service
assistance.
Blown control circuit fuse • Check control circuit fuse.
Engine cranks without starting Low battery • Test battery. Replace as necessary.
• Ensure charger is plugged into GFCI
receptacle
• Check for tripped GFCI receptacle. Reset if
required.
• Check for tripped breaker in branch circuit
supplying GFCI. Reset if required.
• Check all charger cable connections for
cleanness and tightness.
• Check charger lights to verify correct
operation. See Table A, Page 29.
Poor fuel supply • Ensure all manual shutoff valves are open
• Check for proper fuel supply pressure
• Verify size and fill level of propane tank (LPG
only)
• Check fuel solenoid voltage during cranking
Low oil pressure • Check engine oil level
• Check switch for proper function
High engine temperature • Allow engine to cool, then restart
• Decrease loads on generator
• Check enclosure openings for blockage
• Check oil cooler for blockage
No generator output Main line circuit breaker tripped
• Check breaker. Clear faults, then reclose
breaker.
Disconnect breaker tripped
• Check for tripped breaker in circuit between
generator output and transfer switch. Clear
fault, then reclose breaker.
Generator loss of excitation
• Contact a qualified generator dealer for service
assistance.
Excitation capacitor failure
• Contact a qualified generator dealer for service
assistance.
Generator diode or varistor failure
• Contact a qualified generator dealer for service
assistance.
Generator head fault
• Contact a qualified generator dealer for service
assistance.
Engine starts then
immediately shuts down