The DIGI-Q Wireless Queuing System is a comprehensive solution designed to manage customer queues efficiently. This system comprises several key components that work together to provide a seamless queuing experience for both customers and service providers.
Function Description:
The primary function of the DIGI-Q system is to display a sequential number to customers, indicating their turn in a queue. Customers take a numbered ticket from a dispenser, and a service provider uses a wireless transmitter to advance the number displayed on an LED queuing unit. Each time the number is advanced, a beep sounds, alerting the next customer. This wireless operation eliminates the need for physical connections between the ticket dispenser and the display unit, offering flexibility in placement and setup. The system is ideal for various environments such as retail stores, clinics, government offices, and other service-oriented businesses where customer flow management is crucial.
Important Technical Specifications:
Ticket Counter (LED Queuing Unit):
- Dimensions: 12.625" (L) x 6" (H) x 3.625" (W). These dimensions indicate a compact unit suitable for various counter or wall-mounted installations.
- Display: Features a clear LED display to show the current queue number. The example image shows a three-digit display, "138," suggesting it can handle queues up to 999.
- Power: Requires a power adaptor for operation, connecting to a standard wall outlet.
- Power Switch: Equipped with an on/off switch, which is in the "down" position for off and "up" position for on.
- Dip Switches: Located on the back of the unit, these switches are used to set the operating frequency. This feature is crucial for preventing interference from other wireless devices and ensuring reliable communication with the wireless transmitter.
Ticket Dispenser:
- Dimensions: Approximately 10.5" (L) x 11.75" (H) x 6" (W) when assembled with the "L" bracket. These dimensions suggest a robust and accessible unit for customers to take tickets.
- Installation: Designed for sturdy surface mounting using an "L" bracket and a swivel mechanism. The "L" bracket surface mounting screws are not included, allowing for flexibility in choosing appropriate fasteners for different surfaces.
- Ticket Roll Capacity: Accommodates a standard ticket number roll, ensuring a continuous supply of tickets.
Wireless Transmitter:
- Functionality: A handheld device with a button to advance the number on the LED queuing unit.
- Power: Powered by an ALKALINE TYPE 27A (12 Volts) battery.
- Dip Switches: Features dip switches on the bottom that must match the settings on the LED queuing unit to ensure proper communication.
Usage Features:
Ticket Dispenser Installation:
- Mounting the "L" bracket: Secure the "L" bracket to a flat, sturdy surface. Note that surface mounting screws for the "L" bracket are not provided.
- Installing the Swivel: Attach the swivel to the "L" bracket using the included mounting screws.
- Attaching the Dispenser: Snap the ticket dispenser onto the swivel. This allows for adjustable positioning of the dispenser.
Ticket Roll Installation:
- Open Dispenser: Press the release buttons on the dispenser to open it.
- Remove Ticket Roll Holder: Take out the ticket roll holder from the dispenser.
- Insert Ticket Roll: Thread the ticket roll holder through the center of the ticket number roll.
- Reinsert Assembled Roll: Place the assembled roll (holder with ticket roll) back into the dispenser.
- Feed Ticket: Before closing the dispenser, feed the leading edge of the ticket through the dispenser mouth.
LED Queuing Unit Installation:
- Placement: Position the LED unit on a flat, sturdy surface.
- Power Off: Ensure the power switch is in the "off" (down) position.
- Remove Back Cover: Take off the back cover of the unit.
- Connect Power Adaptor: Plug the power adaptor into a wall outlet.
- Connect Power Connector: Connect the power connector to the internal connection inside the unit.
- Replace Back Cover: Reattach the back cover, ensuring the power cable is fed through the notch on the right side of the cover.
- Power On: Turn the power switch to the "on" (up) position. The unit will display "0" when powered on.
Operation:
- Advancing Numbers: Simply press the button on the wireless transmitter to advance the number displayed on the LED queuing unit.
- Audio Feedback: A beep will sound each time the button is pressed, confirming the number advancement.
Maintenance Features:
Troubleshooting - LED Queuing Unit Does Not Turn On:
- Power Adaptor Check: Verify that the light on the power adaptor is on. If not, try a different outlet.
- Power Connection: Unplug and firmly reconnect the power connection to the LED unit.
- Power Switch Position: Ensure the LED unit's on/off switch is in the "up" (on) position.
Troubleshooting - Reset to Zero:
- To reset the displayed number to zero, turn the LED unit off and then back on.
Troubleshooting - Wireless Transmitter Not Advancing Number:
- Distance: Stand approximately 5 feet from the LED unit and try again to ensure optimal signal strength.
- Battery Replacement: Replace the battery in the transmitter. Use only an ALKALINE TYPE 27A (12 Volts) battery.
- Dip Switch Matching: Crucially, ensure that the Dip Switches on the LED unit and the Transmitter match. Mismatched dip switch settings will prevent communication.
Dip Switches (LED Unit and Transmitter):
- Purpose: These switches set the operating frequency of the unit.
- Interference Resolution: If other wireless devices nearby are interfering with the queuing system's communication, change the Dip Switches on the LED unit to a different setting arrangement. It is imperative to then set the Transmitter's Dip Switches identically to the new LED unit settings for the system to function correctly. This feature allows for customization of the wireless channel to avoid signal conflicts.
The DIGI-Q Wireless Queuing System is designed for ease of installation, straightforward operation, and includes simple troubleshooting steps to ensure continuous service. Its wireless nature and customizable frequency settings make it a versatile and reliable tool for managing customer queues in various service environments.
Need help?
General
To Next Page