Proactive Medical Protekt Aire 9900

Questions and Answers

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Sandra ObrienAug 7, 2025
What to do if the low pressure light is constantly flashing on my Proactive Medical Equipment?
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  John ParkerAug 7, 2025
  If the low pressure light on your Proactive Medical Equipment is constantly flashing and the alarm is sounding, ensure the CPR is in the CLOSE position. Also, check that the air tubes are tightly secured to the pump unit and all coupling connections along the mattress are secure. If the main supply is normal but the pump isn't making noise, disconnect the connector from the pump to see if air comes out. If not, turn off the machine and contact your dealer or agent for assistance. If you've checked all of the above, press 'Alarm Mute' to restart the system verification.
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alexwilliamsAug 11, 2025
How to troubleshoot a Proactive Medical Equipment pump that is not working?
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  Rebecca RileyAug 11, 2025
  If your Proactive Medical Equipment pump isn't showing any signs of working, first check that the plug is properly connected to the main power supply. Next, make sure the power switch is in the ON position (press ). Finally, inspect the fuse to see if it has blown.
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troywhiteAug 16, 2025
Why is my Proactive Medical Equipment pump on but the mattress is not alternating?
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  Jessica NelsonAug 16, 2025
  If the Proactive Medical Equipment pump is on but the mattress isn't alternating, first make sure the mattress is fully inflated. Then, check the pump's control panel to ensure the 'Alternate' indicator is lit; if not, switch it to 'Alternate'. If the 'Service' alarm indicator is on and the buzzer is sounding, contact your dealer or agent for further investigation.
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Nicole DunnAug 20, 2025
What to do if the power failure alarm failed on my Proactive Medical Equipment?
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  christopherrobertsAug 20, 2025
  If the power failure alarm on your Proactive Medical Equipment has failed, charge the pump for at least 6 hours. If the power failure alarm still isn't working after charging, contact your dealer or agent for further assistance.
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Kevin HowardAug 25, 2025
What to do if the Service (Malfunction) Alarm is on for Proactive Medical Equipment?
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  stonedawnAug 25, 2025
  If the Service (Malfunction) Alarm is on for Proactive Medical Equipment, press the 'alarm mute' button to allow the system to re-verify. If the alarm persists, contact your dealer or agent for assistance.
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Brandi HillAug 28, 2025
What to do if patient is bottoming out on Proactive Medical Equipment?
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  Dr. Steve RodriguezAug 29, 2025
  If a patient is bottoming out on the Proactive Medical Equipment (without the alarm being triggered), the pressure setting may not be adequate for the patient. Adjust the comfort level to FIRM (refer to Table 1 Weight and Comfort Level Reference Table) and wait a few minutes for improved comfort. Also, follow the procedures outlined for when 'The low pressure light is constantly flashing and the alarm is sounded' for inspection.
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Kaitlin RileySep 2, 2025
Why is my Proactive Medical Equipment pump operating noisily?
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  Scott AllenSep 2, 2025
  If your Proactive Medical Equipment pump is operating noisily, ensure that the pump is resting on a solid surface. If the noise increases, contact your dealer or agent for further investigation.