Warranty Registration
Warranty registration for new product is available on our website or by telephone.
Web address: ww.proairllc.com
Click on owner registration icon.
Phone: 1-574-264-5494 and ask for Customer Service
Warranty Procedures
1. Prior to starting warranty work, the repair facility must contact ProAir by calling 574 264 5494 or 800 338 8544,
asking for the customer service department or by faxing the Warranty Checklist. See ProAir Checklist on page 14.
The following information is required: ProAir serial number and model number, vehicle identification number (VIN),
mileage, retail purchase date, and retail customer’s name. The ProAir serial number label (FIGURE #3) is located on
the backside of the rooftop unit main plate and is visible when removing the filter from the plenum. This information is
very helpful when requesting warranty parts or technical assistance.
2. Describe the problem or type of warranty repair needed. Our customer service specialists are trained on ProAir’s
products and can assist you in diagnosing the problem.
3. If parts are required, ProAir reserves the right to supply any and all warranty parts.
4. All warranty parts are shipped on a memo (no-charge) billing and are sent the same day if possible. An
authorization number accompanies the replacement parts. Also noted on the memo billing is our labor allowance for
the repair; labor allowances are based on ProAir’s flat-rate standards multiplied by the repair facility’s standard retail
labor rate. All defective parts shall be returned to ProAir; shipping charges—by the most economical method—may be
added to the cost of the repair. No warranty claims will be paid without the return of defective parts.
5. Warranty claims submitted to ProAir must include the following: ProAir authorization number, ProAir serial
number, vehicle identification number, mileage, and authorized labor amount. ProAir does not pay tax or
miscellaneous shop supplies. All claims must be submitted within 30 days of the date of repair, and all parts must
be returned in order to receive payment on these warranty claims.
6. ProAir reserves the right to deny any claims without the proper documentation or claims that were for improper
repairs. Service management is responsible for implementing controls to eliminate improper or unnecessary repairs
and providing accurate information on the claims. This includes a complete and clear description of the vehicle’s
concern and required repairs.
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