Helpful Information
Issue Cause Resolution
The appliance is not operating.
No power.
Connect the unit to a live power
socket and turn it on.
Water tank full.
Drain the water stored in the
unit.
It is recommended that this unit
be operated at 5-32°C.
the set temperature in cooling
mode.
Increase the set temperature
above the room temperature.
Poor cooling.
Doors and windows are open or
there are other heat sources.
Close doors and windows and
remove other heat sources.
Air inlet or air outlet clogged.
There is direct sunlight. Draw curtains.
Noisy.
surface.
The compressor does not work. Initiation of overheat protection.
Wait three minutes until the
temperature decreases and
then turn on the unit.
The remote control does not
work.
Too far from appliance. Bring the remote control closer
to the appliance and ensure
that the remote control is
pointing toward the receiving
head of the remote control.
The remote control is not
pointing towards the receiving
head of the remote control.
The batteries are dead.
Display showing E1. Pipe temperature sensor failure.
Arrange for a professional to
check the pipe temperature
sensor and related circuits.
Display showing E2.
failure.
Arrange for a professional to
check the room temperature
sensor and related circuits.
Display showing E4. Anti-frost protection.
Appliance returns to operating
at chosen settings once the
internal pipe temperature
exceeds 8°C.
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