Troubleshooting
WARNING: Never use a defective appliance. Always switch off the appliance and disconnect it from the outlet or remove the battery before you start to troubleshoot.
Problem Possible Cause Solution
Vacuum will not
turn on
Safety Switch is
Not Fully
Engaged
Check and make sure the water bowl is securely latched to the main
motor unit and the safety switch on the underside of the motor unit is
fully engaged. Manually engaging the switch is an easy way to test and
make sure the motor is still working properly.
Wall Outlet is
Not Supplying
Power
Test the vacuum on another wall outlet and check the fuse/breaker box
in your home.
Power Cord is
Damaged
Testing the cord with a voltage meter will let you know if current is still
flowing through the cord. If the cord needs to be replaced contact your
authorized service center for repair.
Suction power is
low
Water Bowl is
Check water bowl and empty/clean if needed
The Powerhead,
Wand or Hose is
Clogged
Remove the hose from the main motor unit and test the suction directly
from the motor unit. If the suction is strong reattach the hose only and
test suction at the end of the hose. If suction is weak, you’ve found the
clog and the hose can be attached to the exhaust of the motor unit to
blow the clog out. If suction is strong add on the wand and test again.
If the clog is found to be in the head you can try blowing out the head
using the motor unit exhaust air, or the head can be taken apart to gain
access to the internals and remove the clog. If you’re unable to find a
clog or regain suction contact your authorized service center for help.
Water Bowl is
Not Installed
Correctly
Remove main motor unit from the water bowl and reattach. Assure the
main motor unit and water bowl top are lined up and the motor unit
latches are aligned and latching down properly.
Vacuum makes
unusual noise or is
louder than usual
Possible Clog in
Water Bowl,
Hose, Wand or
Powerhead
See steps above for checking for a clog in parts mentioned
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