ORiNOCO® AP-8100 - Safety and Regulatory Guide 12
B
Technical Services and Support
Obtaining Technical Service and Support
If you are having trouble using the Proxim product, please read this manual and the additional documentation provided with
your product. If you require additional support to resolve your issue, please be ready to provide the following information
before you contact Proxim’s Technical Services team:
• Product information
– Part number and serial number of the suspected faulty device
• Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (What kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
• Registration information
– If the product is not registered, date and location where you purchased the product.
: Technical Support is free for the warranty period from the date of purchase.
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• Product Download Page: Provides quick link to product firmware, software and documentation.
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the warranty period from receipt of hardware purchase.
• Your Stuff: Track status of your tickets, questions or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestion(s)/feedback on the support Web site.
• Find Answers: A solution database of resolved problems, helps to find an answer to your problem.
• Ask a Question: Submit a question to our technical support staff who will reply to you by email.
• Live Assistance: Chat with a support technician on-line or request to call-back at a later time.
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