Pudu FlashBot FBBDR1 - After Sales Service

After-Sales Service
When the robots are under warranty (di󽗈erent warranty periods for di󽗈erent components, calculated
from the receipt of the robot), Pudu o󽗈ers a free warranty if:
Pudu o󽗈ers paid after-sales services when the robot is out-of-warranty or the policy of free warranty is
not applicable:
4.1 Free Warranty
4.2
Paid Services
4.3 Contact
Defects are caused by non-human factors;
There are no unauthorized disassembly, modi󽗉cation or addition not included in the user manual, or
other faults caused by non-human factors;
The robot S/N sticker and other labels are not removed or altered;
E󽗈ective purchase certi󽗉cate, receipt, and order number are provided;
Damaged components are sent back to Pudu as required.
Online and remote technical support is provided, and customers should cooperate with engineers
for diagnosis and troubleshooting;
Technicians will o󽗈er on-site service when necessary;
The “After-sales Service Form” should be 󽗉lled when the policy of free warranty is not applicable;
Customers should pay for both maintenance and spare parts.
For any questions, please call us at 400-0826-660.
Email: techservice@pudutech.com.
Our technical support sta󽗈 are available Monday through Saturday from 9:30 a.m. to 12:00 p.m. and 1:30
p.m. to 6:30 p.m. (GMT+8).