Troubleshooting
Problem Possible cause Solution
Lack of power Check the terminals 17 and 18 or 28 and 29 to detect if they have
230 V.
Unlocked engine Lock the engine to activate the safety device. Check the led.
Blown line fuse. Replace the 1 A fuse
The door does not
open or close
Accessories have short
circuit.
Disconnect all the accessories of the terminals 10 (-) and 11 (+)
(there should be a DC voltage of about 24 Vdc) and reconnect
them one by one.
The door does not
open.
Check the sense of
rotation
Press the terminals 5 and 6 with the door halfway along its stroke,
it should then open.
The photocell is
activated or damaged
Verify the power supply of the photocell, its connection and the
existence of obstacles. If there is no photocell, bridge the
terminals 4 and 5.
The door does not
close
Check the sense of
rotation
Press the terminals 5 and 7 with the door halfway along its stroke,
it should then close.
The door moves
slowly.
The actuator has been
unlocked or the power
supply has been
interrupted.
The two or three first manoeuvres will operate slowly so as to
recognize the ends of stroke’s butts.
An accessory connected
to the terminals 3 and 5,
5 and 6 or 5 and 7 in
closed position.
Connect the accessory to an opened position (pushbutton,
receiver…).
The door opens or
closes when
connected to 220 V.
Automatic close Dip-
switch nº 1 enabled.
Disable the automatic close dip switch.
The door changes
direction during its
movement.
Adjust the level of power Adjust with the potentiometer. Turn the potentiometer clockwise to
increase the power and counter clockwise to reduce it.
Check the wheels, rollers and any other item that may be causing
friction.
Manually check that the door is moving freely when it is
unblocked.
The door stops after
moving about 18 cm
and the sense of the
movement does not
change.
Faulty Hall Sensor Replace the Hall effect sensor following the colours and terminals.
* Read appendix note for sensor replacement.
Photocell and
automatic closing
features of the door
are inverted.
Wrong position of the
rotation nº 3 dip-switch
Disconnect the power supply and change the position of the #3
dip-switch.
Press the terminals 5 and 6 with the door half opened and the
door should open.
The door does not
close smoothly or
automatically.
Wrong programming Program correctly by following the programming instructions of the
stroke and automatic close previously described. The
programming must be done with the door closed.
The incorporated
receiver does not
work
Radio selection bridge Place the selection bridge internally.
Note: If the door does not work after verifying the above described solutions, it is advisable to replace the electronic
equipment or contact our technical department.
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