Puratech PROFESSIONAL Series

Questions and Answers

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Amanda GrimesAug 17, 2025
Why is my Puratech Water Dispenser not producing soft water?
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  stephensjeffAug 17, 2025
  There are several reasons why your Puratech Water Dispenser might not be producing soft water: * The bypass valve may be in the Bypass position. Place the bypass valve in the Service position. * The appliance may be plumbed backward. Check that the appliance is plumbed correctly. * There may have been an extended power outage. Reset the time of day. * The water hardness may have increased. Re-test the water and re-enter a new setting number. * The appliance might not be metering water. Flow should be indicated with water usage. If there is no flow, further inspection is needed.
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Joseph CurtisAug 21, 2025
What to do if my Puratech Water Dispenser stays in regeneration?
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  jbryantAug 21, 2025
  If your Puratech Water Dispenser remains in regeneration, consider the following: * Ensure the controller is properly attached by pushing it all the way onto the drive end cap. * The magnet disk may be defective, requiring replacement. * A foreign object might be present in the main control valve; remove any such objects. * The valve assembly could be broken with the motor running, necessitating repair of the drive end cap.
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foxkevinAug 25, 2025
What to do if my Puratech PROFESSIONAL shows no flow when water is flowing?
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  Melissa BrooksAug 25, 2025
  If your Puratech Water Dispenser shows no flow even when water is running, it could be due to: * The bypass valve being in the Bypass position. Switch it to the Service position. * The appliance being plumbed backward. Verify and correct the plumbing. * The sensor not receiving a signal from the magnet on the turbine. Remove the sensor from the bypass housing and test it with a magnet on either flat side. If flow is indicated, check the turbine. If no flow is indicated, replace the sensor.
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jonathanclarkAug 27, 2025
Why is there excess water in the brine tank of my Puratech Water Dispenser?
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  Stephanie TerryAug 27, 2025
  Excess water in the brine tank of your Puratech Water Dispenser can be caused by: * A drain line that is pinched, frozen, or restricted. Straighten, thaw, or unclog the drain line. * A plugged brine line, brine line flow control, or air check/draw tube. Clean the flow control, air check/draw tube, and brine line. Also, clean any sediment from the brine tank. * A plugged injector assembly. Clean or replace the injector. Replace the throat if removed.
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Anna MedinaAug 30, 2025
Why is my Puratech PROFESSIONAL Water Dispenser regenerating in the wrong sequence?
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  Jillian TaylorAug 30, 2025
  If your Puratech Water Dispenser isn't regenerating in the correct sequence, it could be due to: * A defective magnet disk, which would need to be replaced. * A defective controller, which would also need replacement.
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mariah14Sep 6, 2025
What to do if my Puratech PROFESSIONAL display has no read-out?
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  lortizSep 6, 2025
  If there is no read-out on your Puratech Water Dispenser display, check the following: * Ensure the electric cord is plugged in. * Verify there is electric power at the outlet, ensuring it's not controlled by a switch. * Test the transformer with a voltmeter for 12 VAC at the control. If it's less than 10 VAC, replace the transformer. * If 12 VAC is present at the controller, the circuit board may be defective, and the controller should be replaced. * High ambient room temperature can cause the display to blank out if it exceeds 120°F (49°C). No action is necessary as this does not affect the controller's operation.
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kathleenrussellSep 10, 2025
What to do if my Puratech Water Dispenser indicates flow when water is not being used?
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  Kimberly HernandezSep 10, 2025
  If your Puratech Water Dispenser indicates flow even when water is not in use, it is likely that the household plumbing system has a leak. Repair the leak to resolve this issue.
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Johnny HammondNov 13, 2025
Why is my Puratech Water Dispenser not producing soft water after regeneration?
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  Tyler PriceNov 13, 2025
  Your Puratech Water Dispenser might not be producing soft water after regeneration due to several reasons: * There may be no salt in the brine tank, so you should add salt. * Sediment in the brine tank may have plugged the brine line and air check/draw tube. Remove the brine line and flush it clean. Remove the air check/draw tube and flush it with clean water. Clean the injector assembly and any sediment from the brine tank. * The flow control could be plugged. Remove the brine piston housing and clear debris from the flow control. * The drain line might be pinched, frozen, or restricted. Straighten, thaw, or unclog the drain line. * The injector assembly could be clogged. Remove the injector cap and clean the nozzle and throat with a wooden toothpick. Replace the throat if remo...
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Andrew BlankenshipDec 3, 2025
Why does my Puratech PROFESSIONAL Water Dispenser produce salty water?

Summary

Limited Warranty

To Whom Warranty Is Extended

Details who the warranty applies to and registration requirements.

Coverage

Explains what the limited warranty covers for personal/household use.

Warrantors Performance and Length of Limited Warranty

Outlines the duration and scope of warranty for parts and media.

Further Exclusions and Limitations on Warranty

Lists items and conditions not covered by the warranty.

Claims Procedures

Provides instructions on how to submit a warranty claim.

Owner Information

General Information

Provides an introduction and advice for new owners.

For Owners Reference

Section for recording essential appliance and installation details.

Getting Maximum Efficiency

Five-Button Controller

Introduces the appliance's controller and its basic functions.

Customer Settings

Set Time of Day

Guides setting the current time on the controller.

Set Regeneration Time

Instructions for scheduling the appliance's regeneration time.

Set Number of People

How to input the number of household occupants for optimal settings.

Installation and Maintenance Information

Checklist Before Installation

A pre-installation checklist covering water quality, pressure, and electrical needs.

Precautions

Do

Lists essential steps and requirements for proper installation.

Do Not

Lists critical actions to avoid during installation and operation.

Installation Steps and Start-Up Procedures

Prepare the Placement Area

Details how to prepare the installation site, including plumbing and power checks.

Installation Steps and Start-Up Procedures, Cont.

Turn Off Water Supply

Instructions for safely shutting off the water supply before connection.

Connect Water Lines

Guide for connecting the appliance's water inlet and outlet lines.

Installation Steps and Start-Up Procedures, Cont.

Connect Gravity Overflow Connection and Secure Brine Well Into Proper Position

Instructions for attaching the overflow line to a drain.

Connect Drain Line

Steps for connecting the backwash water drain line.

Flush Lines

Procedure for flushing the plumbing system after installation.

Installation Steps and Start-Up Procedures, Cont.

Check for Leaks

How to inspect the installation for any water leaks.

Plug in the Transformer

Connects the power supply to the appliance controller.

Set Up the Controller

Guides the initial programming of the appliance controller.

Add Water to the Brine Cabinet

Instructions for the initial filling of the brine tank with water.

Fill the Brine Cabinet With Salt

Details on adding salt to the brine tank for operation.

Installation Steps and Start-Up Procedures, Cont.

Complete the Installation

Final steps to ensure the appliance is ready for operation.

Bypass Valve

Explains the function and operation of the bypass valve.

Setting and Using the Controller

Regenerate Button

Describes how to use the Regenerate button for manual regeneration or scheduling.

Service Settings

Service Settings, Cont.

Operating Modes

Explains the two operational modes: Timer and Demand Delayed.

Mode 1-Timer Mode

Details how the appliance regenerates based on a set time frequency.

Mode 2-Demand Delayed Mode

Details how the appliance regenerates based on water usage.

72-96 Hour Regeneration

Describes the forced regeneration setting for every 72-96 hours.

Service Settings, Cont.

Mode 1 (Timer Mode) and Mode 2 (Demand Delayed Mode) Setting Chart

A chart providing guidance for setting parameters in different operating modes.

Optional Plumbing Procedures

Hard Plumbing the Bypass With Copper Fittings

Provides instructions for connecting copper pipes to the bypass valve.

Optional Plumbing Procedures, Cont.

Plastic (PVC;CPVC) Pipe Joining Procedure

Details the correct method for joining PVC/CPVC pipes using solvent cement.

Assembly and Parts

Cabinet;Cover;Salt Lid Assemblies

Lists and illustrates the parts related to the cabinet and lid assemblies.

Assembly and Parts, Cont.

Cabinet and Assemblies

Shows the main cabinet and its associated assemblies with part numbers.

Assembly and Parts, Cont.

Injector Assembly

Details the components and function of the injector assembly.

Assembly and Parts, Cont.

Drive End Cap Assembly

Lists and illustrates the parts of the drive end cap assembly.

Assembly and Parts, Cont.

Drive End Cap Assembly Cont.

Provides further explanation and details on the drive end cap assembly components.

Assembly and Parts, Cont.

Bypass Assembly

Lists and illustrates the parts that make up the bypass assembly.

Assembly and Parts, Cont.

Brine Valve Housing Assembly

Details the components and assembly of the brine valve housing.

Assembly and Parts, Cont.

Safety Shutoff Assembly

Illustrates and lists the parts for the safety shutoff/brine well assembly.

Troubleshooting

No soft water after regeneration

Addresses issues where the water is not soft after the regeneration cycle.

No soft water

Covers common causes and solutions for a lack of soft water.

No flow is indicated when water is flowing

Troubleshoots why the unit indicates flow when it is not.

Flow indicated when water is not being used

Addresses situations where flow is indicated when no water is being used.

No read-out in display

Solutions for when the controller display shows no information.

Troubleshooting, Cont.

Appliance stays in regeneration

Solutions for when the appliance remains in the regeneration cycle.

Excess water in brine tank

Addresses issues related to too much water in the brine tank.

Not regenerating in proper sequence

Troubleshoots problems with the regeneration cycle sequence.

Salty water

Explains causes and solutions for salty tasting water.

Water Conditioner Specifications