PURE Jongo User Manual

Portal > FAQs > Wireless Music Systems > My mobile device is reporting 0 Jongo products
found or is not showing a Jongo you were expecting to see
My mobile device is reporting 0 Jongo products found or is
not showing a Jongo you were expecting to see
Pure Support - UK - 2020-12-03 - in Wireless Music Systems
If you are unable to see any of your Jongo family (including Sensia 200D connect, One Flow
and Evoke F4 with Bluetooth) there are a few things to check to get you up and running
1. Check that both your Jongo and mobile device are on the same Wi-Fi network. To check
the network your Jongo is connected to check the Jongo set up page. You can get to this by
following point 3.
2. Make sure you are on the latest Pure Connect App – You can check within your mobile
devices App store if any updates are available.
3. Is your Jongo device on the latest software?
On a Jongo to check the software version you need to go into the Jongo set up page. To do
this press the Wi-Fi button to put Jongo into Setup mode (The LED will now pulse Green) On
your setup device (iPod touch, iPhone, iPad, laptop or Android device) select the Jongo
Wireless Network (You will usually find wireless networks within settings on your device)
open your browser and browse to 192.168.1.1. You can now see what version software you
are on.
Note: you need to scroll to the bottom of the set up page to see the version
All software is available here
4. Are you in range of your router?
5. Reboot your router; this is done by turning off your router, after 10 seconds power it back
up
6. Reboot your Jongo device by removing mains power and powering it back up after 10

PURE Jongo Specifications

General

Manufacturer	PURE
Type	Portable Speaker
Water Resistance	No
Audio Output	Stereo
Connectivity	Bluetooth, Wi-Fi
Power Source	Rechargeable battery
Compatibility	iOS, Android
Control	App

Summary

Troubleshooting Jongo Device Discovery Issues

Check Wi-Fi Network Connectivity

Ensure Jongo and mobile device are on the same Wi-Fi network for proper connection.

Update Pure Connect App

Verify that the mobile app is updated to the latest version for optimal performance.

Verify Jongo Software Version

Check the Jongo device's software version via its setup page at 192.168.1.1.

Confirm Router Range

Confirm that the Jongo device is within the wireless range of the router.

Reboot Wi-Fi Router

Restart your Wi-Fi router by power cycling to resolve potential network issues.

Reboot Jongo Device

Power cycle the Jongo device to refresh its operation and resolve temporary glitches.

Reboot Mobile Device

Restart the mobile device being used to control the Jongo for a fresh start.