Pureit EXCELLA - Faqs

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FAQs
There is condensation in the Transparent
Chamber. Is this a problem?
This normally happens because of temperature
differences. It does not affect the working of your Pureit
Excella and you will continue to receive water that
is as safe as boiled.
What happens if some part of the Pureit Excella
breaks accidentally?
if some part of Pureit Excella breaks accidently, please
visit your nearest Pureit Excella dealer to purchase new
one, or call us on our Pureit Excella helpline to locate
your nearest dealer.
What should I do if it takes a long time to
purify water?
In case the water quality is bad the ltration units of
Pureit Excella may take a longer time to purify water. In
such cases you will need to clean the Carbon Polisher
and the Microber Mesh. Please refer the ‘Cleaning &
Maintenance of Pureit Excella’ section for this. If the
ow rate still does not improve them please clean the
Microcharged Membrane as shown in the ‘Cleaning &
Maintenance’ section.
How do I know that my Pureit Excella
needs cleaning?
In case the water quality is bad the ltration units of
Pureit Excella may take a longer time to purify water.
There will be a time when the water stops coming
into the Transparent Chamber. This is an indication that
you need to clean your Pureit Excella. Please refer the
‘Cleaning & Maintenance of Pureit Excella’ section
for this.
Pureit Excella didn’t fully remove the colour from
the input water. Is the water safe to drink?
Such a situation will normally not happen in Pureit Excella.
All the colloidal clay, insoluble salts of calcium, magnesium,
iron etc will be removed by the Microcharged Membrane.
Such a situation if happens, suggests that Microcharged
Membrane has been damaged. Please visit your nearest
Pureit Excella dealer to purchase new one or call us at the
pureit excella helpline to locate your nearest dealer.
Can there be scaling in Pureit Excella?
Dissolved chemicals in water can occasionally precipitate
out of the water, and deposit inside Pureit Excella. This
however does not in any way affect the Germkill capability
of Pureit Excella. To avoid scaling, rinse the Top Chamber
& Transparent Chamber once in a while. Do not use any
abrasive cleaners or tools. Refer to Cleaning & Maintenance
of Pureit Excella section for details.
Will Pureit Excella remove salt and oil?
Input water may contain many materials which affect the
taste of water. Of these, Pureit Excella removes materials
like oil, sand, soil, clay, dirt, decayed animal and plant waste,
and harmful pesticide impurities and is therefore likely to
improve the taste of water. However, Pureit Excella does not
remove some dissolved salts that may contribute to taste
like sodium chloride salt, calcium and magnesium.
In fact, Pureit Excella retains some ‘good’ dissolved salts
present in drinking water. This may affect the taste of water.
Can one pour brackish water into Pureit Excella?
Yes, the water will be free of harmful germs, but there
may not always be an improvement in taste. However by
pouring brackish/sea water into the Pureit Excella, there
may be a risk of choking the system, and the ‘Auto Shut-off’
mechanism may malfunction.
Can there sometimes be particles in the water
stored in the Transparent Chamber?
No. Particles will not escape into the Transparent Chamber
through the ltering media. However you have to drain the
rst cycle that gets collected in the Transparent Chamber.
Sometimes there is a chlorine like smell near the
Germkill Processor. Is this a problem?
No, this is not a problem. You will continue to get absolutely
safe, odour free, great tasting water from the
Transparent Chamber.
Water is overowing from the front of the purier?
There might be two reasons for this. One, check your
Germkill Life Indicator. If it is red, then please order for a
new Germkill Kit and replace it. Do not pour any more
water in the Top Chamber to avoid further spillage.
Two, if the Germkill Life Indicator is not red, please clean
the Carbon Polisher and the Microber Mesh and ensure
proper placement of all parts in the Cleansing Collection
Chamber. If the problem persists, then please contact
Pureit Excella Helpline.
How long does it take for the water to get puried?
It depends on the quality of water that is put into Pureit Excella.
Typically 9 litres of water gets puried between 1.5-2 hrs.
Cleaning the Carbon Polisher and the Microber Mesh regularly
can also improve the ow rate.
Do I need to empty the water from Pureit Excella
if I am not using the purier for a few days.
If there is stagnant water in Pureit Excella for more than 3 days,
then discard one cycle of water and start consuming from the fresh
cycle of water.