What to do if the red lamp blinks and buzzer sounds on my Puretec Water Filtration Systems?
If the red lamp blinks and the buzzer sounds on your Puretec Water Filtration System, it means the lamp is nearing or has reached its maximum life. Replace the lamp as soon as possible, ensuring it's done before the lamp counter reaches 0. Also, check the lamp connection and replace the lamp if it is faulty or disconnected.
What does error code ‘A3’ on my Puretec Water Filtration Systems ballast mean?
If you see error code ‘A3’ on the ballast of your Puretec Water Filtration Systems, it indicates that the ballast countdown has reached 0, meaning the lamp life has expired. You need to replace the lamp.
Why is there a leak detected at the filters of my Puretec Water Filtration Systems?
If you detect a leak at the filters of your Puretec Water Filtration System, it could be due to a damaged, deteriorated, or incorrectly installed O-ring. Remove the sump, wipe the O-ring and threads clean, ensure the O-ring is fitted properly, and then reinstall. Another possible cause is dry O-rings, in which case you should lubricate them with a suitable sealant. Lastly, the filter cartridge might not be centered; remove the sump, check for cartridge damage, and re-assemble ensuring the cartridge is centered.
Why is my Puretec Water Filtration Systems showing bacterial contamination even when it's operating?
If your Puretec Water Filtration System is operating but water tests reveal bacterial contamination, it could be due to several reasons. First, ensure the UV system is the last piece of treatment equipment. Second, pathogens might be residing in the distribution lines post-UV, so remove any pipe dead-ends and flush with chlorine. Finally, the lamp may have reached its maximum life; replace the lamp when the lamp counter reaches 0.
Why does the lamp timer not read anything on my Puretec HYBRID?
If your Puretec Water Filtration System's lamp timer isn't reading anything, first, ensure the unit is plugged into a working AC power outlet. If it is plugged in, check if there's power at the outlet by testing the fuse or resetting the breaker. A damaged power cord can also be the culprit, so replace it if necessary. Lastly, a power surge might have damaged the electrical assembly, in which case you should replace the ballast.
How to fix a leak at the inlet or outlet of Puretec Water Filtration Systems?
If you find a leak at the inlet or outlet of your Puretec Water Filtration System, and the threaded pipe fittings are leaking, clean the threads, reseal them with Teflon tape, and retighten. If the heads are cracked, you will need to replace them.
How to troubleshoot no power in Puretec Water Filtration Systems?
If your Puretec Water Filtration System has no power, the ballast or breaker might have tripped. Try resetting the ballast or breaker. If that doesn't work, the ballast may be damaged and needs to be replaced.
What to do if I detect a leak from the UV chamber area of my Puretec Water Filtration Systems?
If a leak is detected from the area of the UV chamber in your Puretec Water Filtration System, it could be due to condensation. Try to control the humidity or relocate the unit. It could also be that the O-ring is damaged, deteriorated, or incorrectly installed; inspect it and replace it if necessary. Another possible cause is that the lamp/sleeve assembly is not properly installed, so tighten the assembly hand-tight.
Why does the ballast or breaker repeatedly trip on my Puretec HYBRID Water Filtration Systems?
If the ballast or breaker repeatedly trips on your Puretec Water Filtration System, the connection between the lamp and lamp plug may be wet. Clean and dry the lamp pins and lamp plug, and check the unit for leaks or condensation. Alternatively, there may be a short-circuit in the electrical assembly, in which case you should replace the ballast.
Why is the display flashing on my Puretec Water Filtration Systems?
If the display is flashing on your Puretec Water Filtration System, it indicates a power interruption. Reset the ballast to resolve this issue.
Information on protecting the system from electrical surges and recommended surge protector usage.
Critical water quality parameters must be met for proper Radfire™ operation and continuous protection.
Step-by-step guide for the initial setup and installation of the Puretec Hybrid Series.
Lists common symptoms, their possible causes, and solutions for system malfunctions.
General| Filter Life | 6-12 Months |
|---|---|
| Maximum Pressure | 100 psi |
| Maximum Temperature | 40°C |
| Connection Size | 1 inch BSP |
| Warranty | 1 year |
| Application | Whole House |
| Filtration Technology | Sediment and carbon |
| Operating Temperature | Min 4°C - Max 40°C |
| Connection Size Alternate | 1" BSP |
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