11
Customer Support
Pyronix Training Academy Online
Connect to a whole host of exclusive training materials, including online weekly 
webinars and step-by-step training videos by joining the Pyronix Training Academy.
To start accessing an entire arsenal of training resources, simply email your full 
contact details and company name to videot@pyronix.com now. You will receive an 
email confirmation once your application has been approved.
Please note: It can take up to 2 working days to process your account.
Alternatively you can register online for one of our webinar sessions by going to 
the following address: www.pyronix.co.uk/help-and-support/installers-distributors/
courses-and-training
Pyronix Training Academy Training Videos
Watch easy step by step setup and training videos on a large range of our security 
solutions. Available for you to watch at your leisure, you can access them on-the-go 
to learn new skills, refresh your knowledge or even watch the latest videos on our 
newest releases or updates.
Email your full contact details and company name to videot@pyronix.com now 
and you can watch, learn and install whenever you want. You will receive an email 
confirmation once your application has been approved.
Please note: It can take up to 2 working days to process your account.
Technical Support
If you are still experiencing issues with the installation, please call our UK technical 
support team.
Please note: In order to get your issue resolved quickly, please have the software 
revision and models of the cameras ready to give to one of our engineers.
Alternatively if you do not require assistance straight away, you can always email the 
team who will reply to you as soon as possible.
Our office hours are: Monday to Friday 8:00 - 18:30.
*
0333 444 1280
(
technical.support@pyronix.com