We will replace any parts deemed to have been damaged
during shipping. Shipping damage must be reported to Rattan
Ebike within 14 days of shipment arrival. This applies to all prod-
ucts including bikes and accessories. You will NOT be refunded as
compensation for your time or efforts replacing damaged parts.
Replacement parts will not be sent until photographic evidence
has been provided to Rattan Ebike.
Rattan E-bike may request additional documentation (such as
video) to assist with accurately diagnosing the problem and pro-
cessing the warranty claim.
For warranty services, please contact Rattan Ebike online sup-
port by email atinfo@rattanebike.com. Bikes or parts returned
without proper documentation may result in delayed service or
denied warranty coverage. All unauthorized returns will be
refused.
Damage as a result of an accident is not covered
under this warranty, and Rattan Ebike is not esponsible for
repair or replacement of damaged bikes or parts.
Rattan Ebike reserves the right to change the warranty at any
time and without notice.
Under no circumstances is Rattan E-bike responsible for any
damage resulting from damaged,defective, or improperly secured
parts. This includes,but is not limited to, damage to personal
property,personal injury, or death.
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