Troubleshooting
My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode.
1. Go to Windows Device Manager and click the arrow next to “Universal Serial Bus Controllers”.
2. Right-click on any Root Hub and select “Properties.”
3. Click the “Power Management” tab and ensure that “Allow computer to turn off this device to
save power” is ticked.
Proceed to do this under each Root Hub.
I cannot find my Razer mouse or keyboard in Windows Device Manager under
“Mice and other pointing Devices”.
Razer mice and keyboards are not typically listed under the “Mice and other pointing Devices” section
of the Windows Device Manager. They should be listed under “Human Interface Devices.”
My Razer keyboard keeps changing the default language on my system when
Synapse is opened.
Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up, it will
read the default language on the keyboard and set the system keyboard to that layout. To change the
default layout, you’ll need to go back into your system settings and change it to your preferred
language layout after you restart your computer and start Synapse. We are aware of this
inconvenience and are looking into improving this in the future.
My Razer product does not work correctly with a specific program or game. What
should I do?
If you are experiencing issues with the Razer device in an application, test the device in another
application to confirm if the issue is specific to that application. If the Razer device functions properly
in another application, then the program is likely the cause of the issue.
Hardware
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the
manufacturer’s warranty on the unit.
How do I clean my Razer keyboard?
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