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TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Does not work out of the box Unit must be traveling at least 3 mph
(5 km/h) before motor will engage
Undercharged battery
Kick to start to at least 3 mph (5 km/h) while pressing the push-
button throttle to engage motor.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
No longer works No lights on charger
Undercharged battery
Battery will not hold a charge
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete
No lights/Blinking lights - Replace Charger
Replace battery.
Short run time/runs slow Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 143 lb (65 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with heavy
debris.
Charge product - refer to page 5 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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