Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service
contact information is listed at the back of this manual.
11
TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Does not work out of the box Product must be traveling at least
3 mph (5 km/h) before motor will engage
Razor Turbo Jetts Electric Heel Wheels must be moving at least
3 mph (5 km/h) with the drive wheel engaged with the
ground before the motor will start.
No longer works No lights on charger
Undercharged battery
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Short run time/runs slow Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 176 lb (80 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 6 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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General
Weight and Dimensions
