Troubleshooting
Problem
1. No Bluetooth
connection
2. No body fat data is
measured as you’re
weighing yourself
3. The scale reports
weight inconsistently
4. Reported fat-muscle
ratio is incorrect
Possible cause and solution
• Make sure that both the device and the scale have
Bluetooth on.
• Check the OS version on your device:
it must be iOS 8.0 or higher / Android 6.0 or higher.
• Go to “My device” in the app to find the scale ID.
• If you’re wearing socks or shoes when weighing
yourself, take them off: body fat measurements
are only available when you’re barefoot.
• Make sure that your feet and the surface of the scale
are completely dry.
• The scale might not have accomplished its analysis:
make sure you keep standing on it until the number
on the display stops flashing.
• Bluetooth connection might have been lost: see
Troubleshooting point 1 and make sure you’re connecting
to the scale that you’re using and not to a different device.
• Make sure the scale is on a hard, flat surface when
you’re using it.
• Examine the scale to see if anything is stuck in it or to the
bottom of it. Remove foreign objects if you find them.
• Restart the scale by removing the batteries and putting
them back again.
• It means that the body parameter setting is incorrect:
make sure you entered the right gender, height, and age.
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