HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
11.0 Trouble Shooting Guide:
If you experience any technical issues refer to the Trouble Shooting Guide first. If the issue cannot be resolved, contact Tech-
Support for phone assistance on free call 07 3875 2465. We are happy to assist you.
Problem Symptom Remedy
1. Urinal will not flush.
No power to control unit.
Urine sensor does not activate urinal to
flush.
Ensure power supply is connected and
switched on.
Press “Flush Time” button to activate
Diagnostic Function and follow steps (refer
to manual section 10.0)
2. Water is spilling out near
solenoid valve from air holes in
vacuum breaker.
Flush valve orientation is incorrect.
Water flow through urinal; is restricted.
Flush valve contention to urinal is not long
enough.
Rectify by mounting the valve vertically.
Check waterways through urinal are clear.
Raise the height of the flush valve kit
assembly.
3. 40 seconds after use, the urinal
still has not flushed.
The control unit is in Eco Mode.
Review step 5.0 flush program selection in
Section 5.0.
4. Urinal flushes unexpectedly.
Janitors Flush mode triggers an automatic
hygiene flush after 2 days (48 hours) of
non-use.
5. Poor flush performance.
Strainer in the solenoid cartridge is
blocked.
Dynamic pressure has changed.
Un-screw the solenoid cartridge and rinse
out dirt out of the strainer (see Section 1
Maintenance of the Solenoid Cartridge).
Check dynamic pressure and reset flush
time step if required.
6. Urinal keeps flushing.
Solenoid valve will not shut off, water
flushes continuously.
Check Solenoid Valve is not fitted upside
down. Correct direction is indicated by a
directional arrow on valve body and
labelling ‘IN’ and ‘OUT’.
Check also that the solenoid cable has
been plugged in the correct way.
Restart the unit by switching the power on
again.
7. No response from battery
powered controller.
Remove battery from controller to check if
battery is correctly fitted.
Reinstall battery back into controller – if
still no response replace with new battery.
8. After use of the urinal 4 short
flushes are activated.
After use of the urinal, instead of the usual
one flush – 4 short flushes are activated.
Indicates that the battery is low.
Replace the battery.
9. The urinal flushes at regular
intervals without anybody
triggering it.
The urinal continues to flush at regular
intervals.
Sensor trap defect – replace sensor trap.
10. Urinal stopped flushing
Possible struvite build up in the trap or
pipe, pipe work blockages.
Disconnect power to the flush system, wait
for 10 seconds and re-connect. During the
two commissioning flushes observe if
water is draining slowly- if water is draining
slowly, check for struvite build up in the
ceramic, trap and pipe work – clean out the
ceramic, trap or pipework if required.
page 14 of 16
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