Reflex Lexicon - Page 11

Controls
and
Connectors
Lexicon
R©turning
units
Before returning
a
unit,
for
warranty
or non-warranty
service,
consult
for
SGrvice
with Lexicon
to
determine the extent of
the
problem, and
to
obtain
Return
Authorization.
No
equipment
will
be accepted
without
Return
Authorization
from Lexicon.
If
you choose to return
a
Reflex
to
Lexicon for service, Lexicon
assumes no
responsibility
for
the
unit
in
shipment
from
customer
to
the factory,
whether
the
unit is
in
or out of
warranty. All
shipments must
be
well
packed
(using the
original
packing
materials if
possible),
properly
insured, and consigned
to
a
reliable
shipping
agent.
When returning
a
unit
for
service,
please include
the
following information;
•
Name
•
Company name
•
Street
address
•
City,
State,
Zip
Code,
Country
•
Telephone number
(including
Area
Code)
•
Serial number
of unit
•
Description of the problem
•
Preferred method
of return shipment
•
Return
Authorization
#,
both
inside and
outside of package
Please
enclose
a
brief
note
describing conversations with
Lexicon personnel
and
give
the name and
telephone
number of the person directly responsible
for maintaining
the unit.
Do not
include
accessories such
as
manuals,
cables,
footswitches,
etc.
with
the unit,
unless specifically
requested
to do so by
Lexicon
Service
personnel.
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